Temporary Benefits & Contact Center Specialist

Insperity Services, L.P.; Kingwood (WV); On-site; USD 36,000 - 52,000; Full time

Job summary

Insperity is seeking a Customer Service Associate for its Contact Center. You will resolve a high volume of inquiries, serving as the primary contact for clients and worksite employees on health benefits, employment verification, and Section 125, while documenting interactions in Salesforce.

The role emphasizes HIPAA compliance, strong problem-solving, and collaboration with internal teams to deliver timely, accurate resolutions and meet KPI targets.

Qualifications

• High School Diploma or equivalent required.
• Three to five years of experience in a contact center environment preferred.
• Two years of experience in a defined field or skillset preferred.
• Proficiency with Word, Outlook and Excel; ability to learn other software as needed.
• Experience handling high call volume with strong verbal and written communication skills.

Responsibilities

• Maintains Insperity customer service standards to ensure customer satisfaction.
• Serves as the primary point of contact for clients and worksite employees regarding health benefits, web support, employment verification, and Section 125.
• Documents interactions and resolutions in Salesforce; coordinates with escalation teams as needed.
• Ensures HIPAA compliance and maintains required training.
• Provides level-one support for benefit-related questions and FAQs; collaborates with internal teams to resolve issues.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Multitasking

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Word

Outlook

Excel

Job description

Insperity is seeking a Customer Service Associate for its Contact Center. You will resolve a high volume of inquiries, serving as the primary contact for clients and worksite employees on health benefits, employment verification, and Section 125, while documenting interactions in Salesforce.

The role emphasizes HIPAA compliance, strong problem-solving, and collaboration with internal teams to deliver timely, accurate resolutions and meet KPI targets.