TEM Implementation & Configuration Lead

DMI; Sharonville (OH); Hybrid; USD 55,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Tuition assistance

Career growth opportunities

Job summary

DMI is seeking a Configuration Specialist in Sharonville, OH to lead customer implementations within our TEM platform, onboarding new customers, configuring settings based on business requirements, and delivering end-user training and ongoing support.

The ideal candidate brings strong analytical skills, excellent communication abilities, and experience configuring SaaS solutions, with collaboration across Product, Development, and Support teams to ensure customer success.

Qualifications

• Bachelor’s degree in Information Systems, Business, Telecommunications, or related field (or equivalent experience).
• 3+ years of experience in SaaS platform implementation, customer success, or telecom expense management.
• Experience configuring enterprise software, financial systems, or workflow automation tools is preferred.
• Familiarity with telecom billing, cost allocation, and IT expense management is a plus.

Responsibilities

• Lead customer implementations, configuring the TEM platform to align with customer requirements.
• Work directly with customers to understand their business needs, workflows, and system dependencies.
• Configure and customize the platform to support telecom invoice processing, cost allocation, and reporting needs.
• Provide customer training and onboarding, ensuring users can effectively utilize the platform.
• Develop implementation guides and best practices, documenting customer configurations and workflows.
• Troubleshoot and resolve customer configuration issues in collaboration with internal teams.
• Act as a subject matter expert in platform functionality, guiding customers on best use cases.
• Work cross-functionally with Product, Development, and Support teams to improve platform usability and ensure customer success.
• Monitor and optimize customer configurations for accuracy, compliance, and efficiency.
• Stay up to date on telecom expense management trends and best practices to provide informed recommendations to customers.

Skills

Communication

Analytical

Troubleshooting

SQL

Education

Bachelor’s degree in Information Systems, Business, Telecommunications, or related field

Tools

Jira

ServiceNow

Monday.com

Job description

DMI is seeking a Configuration Specialist in Sharonville, OH to lead customer implementations within our TEM platform, onboarding new customers, configuring settings based on business requirements, and delivering end-user training and ongoing support.

The ideal candidate brings strong analytical skills, excellent communication abilities, and experience configuring SaaS solutions, with collaboration across Product, Development, and Support teams to ensure customer success.