Teller - Salem

Freedomfirst; Salem (VA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

401K with company match

Paid Time Off & Recognized Holidays

Voluntary Benefit Options

Employee Discounts Program

Job summary

Freedomfirst in Salem, VA is seeking a Full-Time Teller to provide exceptional customer service and process financial transactions. In this role, you will educate customers on deposit and loan products using consultative sales techniques to build long-term relationships.

Ideal candidates have 1-3 years of experience in banking or customer service, strong interpersonal skills, and proficiency with Microsoft Office. The position offers a classic office environment and various employee benefits including 401K with company match.

Qualifications

• 1-3 years in banking, financial services, or customer service experience.
• Ability to motivate, influence, and educate members.
• Proficiency with standard office equipment.

Responsibilities

• Deliver outstanding customer service by following an effective sales process.
• Assist members with deposits, withdrawals, and account inquiries.
• Balance a cash drawer and maintain accuracy in transactions.

Skills

Strong interpersonal skills

Strong communication skills

Customer service experience

Proficient in Microsoft Word and Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales 1235 Electric Rd, Salem, VA, US

8 days ago Requisition ID: 1556

Salary Range: $18.00 To $21.00 Hourly

About the Role:

We are seeking a Full-Time Tellerto join our Credit Union. In this role, you will provide exceptional customer service, process financial transactions, and educate customers on our full range of deposit and loan products on-site at our Salemlocation. You’ll use consultative sales techniques to identify customer needs and deliver solutions that build long-term relationships.

Key Responsibilities:

• Customer Service & Sales (40%) – Deliver outstanding service by following an effective sales process. Identify member needs and recommend appropriate Credit Union products and services.
• Transactions & Problem Solving (35%) – Assist members with deposits, withdrawals, loan payments, and account inquiries. Provide accurate information and resolve issues promptly.
• Cash Handling (20%) – Balance a cash drawer. Receive, process, and balance daily financial transactions. Maintain accuracy and compliance with policies.
• Branch Operations (5%) – Support opening/closing procedures and assist with branch balancing.

Qualifications:

• Experience: 1-3 years in banking, financial services, customer service, or similar experience.
• Skills:
  • Strong interpersonal and communication skills.
  • Ability to motivate, influence, and educate members.
  • Proficiency with Microsoft Word, Excel, and standard office equipment.
  • Ability to read and interpret financial documents and contracts.

Performance Expectations:

Ensure compliance with all federal regulations, including Bank Secrecy Act (BSA) and OFAC requirements. Meet or exceed performance goals related to member satisfaction, transaction accuracy, and sales effectiveness.

Physical & Work Environment:

• Ability to sit, stand, and lift up to 20 lbs.
• Work performed in a professional office/branch environment.
• Occasional travel to nearby branch locations.

Schedule:

Monday – Friday; Some Saturdays

Work location and scheduling may vary. Please note that operational hours differ by location, and all team members will be required to work one, half day, Saturday a month.

• 401K with company match
• Paid Time Off & Recognized Holidays
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Discounts Program (Travel, Tickets, Food & Grocery, & more)

This Job Description is not a complete statement of all duties and responsibilities comprising the position.