Teller - Texarkana/Richmond

Farmers Bank & Trust; Texarkana (AR); On-site; USD 30,000 - 38,000; Full time

Job summary

Paycom - ATS is seeking a Bank Teller in Texarkana, TX. You will process deposits, withdrawals, and payments while delivering exceptional customer service and building customer relationships.

Responsibilities include handling cash, verifying checks, balancing drawers, and referring customers to other departments as needed. Prior customer service experience and a high school diploma are required; confidentiality is essential.

Qualifications

• High school diploma or GED required.
• At least 7 months of related experience or training.
• Excellent customer service and confidentiality required.
• Knowledge of bank products and services preferred.

Responsibilities

• Accept cash and check transactions for deposits, check cashing, loan payments, money orders/cashier's checks, and cash advances.
• Assist customers with coin counters and exchanges for credit.
• Examine checks for endorsements; verify documents; ensure proper authority for transactions.
• Record all transactions promptly and accurately per bank procedures.
• Balance currency, coin, and checks in cash drawers; assist with ATM balance.

Skills

Cash handling

Customer service

Relationship building

Attention to detail

Cross-selling

Education

High school diploma or GED

Tools

Banking software

Job description

Job Details: Job Location: Richmond Rd-FBT - Texarkana, TX, Salary Range: Undisclosed, Tellers are the face of the Bank. They are responsible for processing transactions while providing excellent customer service and building relationships with customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Accept cash and check transactions for deposits, check cashing, loan payments, money orders/cashier's checks, and cash advances.
• Assist customers with running coin through coin counters and exchanging for credit.
• Examine checks for proper endorsements; verify legality of documents; identify customers and ensure proper account authority for persons completing transactions.
• Record all transactions promptly, accurately, and in compliance with Bank procedures.
• Balance currency, coin, and checks in cash drawers; assist with ATM balance as applicable.
• Take service requests for address changes, debit cards, online banking, issuing temporary checks, and check ordering.
• Resolve customer issues and transaction discrepancies.
• Answer inquiries regarding interest rates, accounts, and products and services.
• Build relationships with customers and non-customers and offer products and services best suited for their needs.
• Make appropriate referrals to other departments such as new accounts, treasury management, lending, mortgage, trust, and financial services.
• Participate in activities for generating new business and/or saving on operational costs including calling customers and attending/working special events.

Qualifications: EDUCATION AND EXPERIENCE

Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others.

EXPERIENCE GENERAL

At least 7 months or more related experience and/or training.

Additional Information

• Must provide excellent customer service consistent with Service with HEART standards to all customers - internal and external.
• Must maintain confidentiality of customer and bank information at all times.
• Must comply with all internal controls and established bank policies and procedures at all times.
• Must have a working knowledge of all bank products and services in order to ensure that customer needs are consistently met.
• Will have the opportunity to represent the Bank at community events and in civic organizations.