Teller - Camden Main

Paycom - ATS; Camden (AR); On-site; USD 26,000 - 32,000; Full time

Job summary

Paycom - ATS in Camden, AR, seeks a friendly Teller to process transactions and deliver excellent customer service. You will handle deposits, loan payments, and routine account services while building solid relationships with customers.

The role requires cash handling, accuracy, and a commitment to bank policies. You will support community interactions and referrals to other departments as needed.

Qualifications

• Education: Four years of high school-equivalent, with emphasis on office skills.
• 7 to 11 months related experience or training.
• Excellent customer service aligned with Service with HEART standards.
• Ability to handle cash and banking transactions.
• Ability to maintain confidentiality and follow bank policies.

Responsibilities

• Accept cash and check transactions for deposits, check cashing, loan payments, money orders/cashier's checks, and cash advances.
• Assist customers with coin counters and exchanges.
• Verify endorsements and authenticate documents; identify customers and verify authority for transactions.
• Record all transactions promptly, accurately, and in compliance with bank procedures.
• Balance currency, coin, and checks in cash drawers; assist with ATM balance as applicable.
• Take service requests for address changes, debit cards, online banking, issuing temporary checks, and check ordering.
• Resolve customer issues and transaction discrepancies.
• Explain interest rates, accounts, and products and services.
• Build relationships with customers and refer to other departments for services.
• Participate in activities for generating new business and/or saving on operational costs.

Skills

Customer service

Cash handling

Attention to detail

Education

High school diploma or equivalent

Job description

Job Details: Job Location: Camden Main - Camden, AR, Salary Range: Undisclosed,

General Description

Tellers are the face of the Bank. They are responsible for processing transactions while providing excellent customer service and building relationships with customers.

Essential Duties and Responsibilities

• Accept cash and check transactions for deposits, check cashing, loan payments, money orders/cashier's checks, and cash advances.
• Assist customers with running coin through coin counters and exchanging for credit.
• Examine checks for proper endorsements; verify legality of documents; identify customers and ensure proper account authority for persons completing transactions.
• Record all transactions promptly, accurately, and in compliance with Bank procedures.
• Balance currency, coin, and checks in cash drawers; assist with ATM balance as applicable.
• Take service requests for address changes, debit cards, online banking, issuing temporary checks, and check ordering.
• Resolve customer issues and transaction discrepancies.
• Answer inquiries regarding interest rates, accounts, and products and services.
• Build relationships with customers and non-customers and offer products and services best suited for their needs.
• Make appropriate referrals to other departments such as new accounts, treasury management, lending, mortgage, trust, and financial services.
• Participate in activities for generating new business and/or saving on operational costs including calling customers and attending/working special events.

Qualifications

Education And Experience

• Education: Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school, with particular emphasis during high school in office skills, shop skills, or others.
• Experience General: 7 to 11 months related experience and/or training.

Additional Information

Core Competencies / Additional Info

Must provide excellent customer service consistent with Service with HEART standards to all customers - internal and external. Must maintain confidentiality of customer and bank information at all times. Must comply with all internal controls and established bank policies and procedures at all times. Must have a working knowledge of all bank products and services in order to ensure that customer needs are consistently met. Will have the opportunity to represent the Bank at community events and in civic organizations.