Teller Supervisor & Vault Operations Lead

Stockman-Bank-of-Montan; Belgrade (MT); On-site; USD 42,000 - 60,000; Full time

Job summary

Stockman-Bank-of-Montan is seeking a Teller Supervisor/Vault Teller to oversee teller staff, handle basic paying and receiving duties, and ensure accurate cash handling at the designated branch.

The role requires strong customer service, 2-3 years teller experience, a high school diploma, and proficiency with Ten-key and computer systems. Supervisory duties include audits, training, and coordinating teller operations.

Qualifications

• Strong commitment to providing exceptional customer service.
• 2-3 years experience as a teller.
• High school diploma or equivalency.
• Proficient in Ten-key skills and computer experience.
• Preferred supervisory experience and Premier Teller knowledge.

Responsibilities

• Oversee all teller staff and functions of teller area.
• Perform administration of all teller transactions, protection of Bank assets and referral of Bank products and services.
• Train tellers at the designated branch(es).
• Monitor holds and large deposits.
• Approve teller transactions that exceed check-cashing limits.
• Ensure adherence to check cashing limits policy.
• Provide support and resources for employees to develop their knowledge and skills.
• Promote employee relations that encourage two-way communication between management and employees.
• Ensure customer service and quality standards are consistently maintained in the teller department.
• Complete monthly/quarterly audit reviews/cash audits according to policies and procedures.
• Schedule tellers and work assignments to be completed on time.
• Vault teller duties – as needed.
• Perform performance reviews for all tellers, including ongoing training and supervision.

Skills

Customer service

Ten-key skills

Computer experience

Education

High school diploma or equivalency

Tools

Premier Teller program

Job description

Stockman-Bank-of-Montan is seeking a Teller Supervisor/Vault Teller to oversee teller staff, handle basic paying and receiving duties, and ensure accurate cash handling at the designated branch.

The role requires strong customer service, 2-3 years teller experience, a high school diploma, and proficiency with Ten-key and computer systems. Supervisory duties include audits, training, and coordinating teller operations.