Head Teller

BankFirst Financial Services; Columbus (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

BankFirst Financial Services seeks a Head Teller in Columbus, MS to supervise teller staff and manage the vault. The role emphasizes daily staff oversight, sales performance, and adherence to policies while ensuring accurate cash handling and timely reporting.

The position requires strong interpersonal and communication skills, a customer‑service oriented mindset, and the ability to train staff and contribute to annual reviews. Banking experience and PC proficiency are preferred.

Qualifications

• College degree preferred, but not required.
• Knowledge of teller functions, customer service skills, money handling experience, or equivalent work experience.
• Outstanding interpersonal and communications skills.
• Strong time-management and organization skills.
• Proficient PC and technical skills necessary to perform related job duties.

Responsibilities

• Supervise teller staff daily.
• Monitor teller staff’s daily performance for sales and customer service.
• Verify accuracy, quality and quantity of work of teller staff.
• Responsible for vault.
• Respond to emails and reports appropriately and in a timely fashion.
• Train teller staff on all products and policies and procedures.
• Assist local branch management with annual employee reviews.
• Perform at a high level of sales, consultative selling, cross selling, and motivate other employees to do the same.
• Address questions from customers via phone, email, etc.
• Assist with other retail departmental duties, as needed.

Skills

Customer service

Money handling

Interpersonal skills

Time management

Organization

Multitasking

PC skills

Education

College degree preferred

Job description

Head Teller

Full-time Regular Mgr/Lead/Supvsr Columbus, MS, US

BASIC PURPOSE OF POSITION:

To supervise teller staff and manage vault in the branch.

DUTIES OF POSITION:

• Responsible for daily supervision of teller staff.
• Monitoring teller staff’s daily performance for sales and customer service.
• Verify accuracy, quality and quantity of work of teller staff.
• Responsible for vault.
• Respond to emails and reports appropriately and in a timely fashion.
• Train teller staff on all products and policies and procedures.
• Assist local branch management with annual employee reviews.
• Perform at a high level of sales, consultative selling, cross selling, and motivate other employees to do the same.
• Address questions from customers via phone, email, etc.
• Assist with other retail departmental duties, as needed.

EDUCATION/ EXPERIENCE/ SKILLS:

• College degree preferred, but not required
• Knowledge of teller functions, customer service skills, money handling experience, or equivalent work experience
• Outstanding interpersonal and communications skills
• Personal characteristics:
• Results-oriented.
• Problem-solver.
• Proactive.
• Self-directed.
• Sound judgment.
• Strong time-management and organization skills
• Proficient PC and technical skills necessary to perform related job duties
• Ability to interact professionally with customers and other team members
• Ability to successfully multi-task

BankFirst is an EO employer- M/F/Veteran/Disability