Teller Supervisor

First-Bank-; Norman (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

First Bank & Trust Co. in Norman, OK is seeking a Teller Supervisor to manage daily teller operations, supervise staff, and ensure accuracy across cash handling and ATM processes.

You will train tellers, handle staffing, and assist customers with account needs while upholding security standards. The role requires strong communication, supervisory experience, and proficiency with 10-key and PC applications, with duties including deposits, loan payments, and account servicing as part of a

Qualifications

• High School diploma or equivalent.
• 2-3 years teller experience or equivalent work-related experience.
• Previous supervisory experience strongly preferred.
• Proficient computer, 10 key, and typing skills.
• Strong verbal and written communication and customer service abilities.

Responsibilities

• Supervise Norman Tellers, direct work, evaluations, and staffing.
• Greet customers and provide guidance to the appropriate area.
• Serve as Vault Teller and conduct cash drawer audits.
• Balance currency, coin, and checks; service ATMs daily.
• Open deposits, assist with wires, and process account maintenance.
• Market bank products and assist loan officers as needed.
• Maintain security standards and inventory; assist with reports.

Skills

Verbal communications

Written communication

Interpersonal skills

Coaching and conflict resolution

Organizational skills

Time management

Customer service

Microsoft Office/PC apps

Typing speed

10-key data entry

Education

High School diploma or equivalent

Tools

Banking software

10-key calculator

PC applications

Job description

JOB SUMMARY: This position is responsible for managing and supervising the operations of all Norman Bank TellersESSENTIAL JOB FUNCTIONS:Supervise all Norman Tellers to include providing input in directing and scheduling work, completing evaluations, interviewing, hiring, counseling, coaching, disciplining, and any other personnel issues.Responsible for staff training and development.Greet customers entering the bank and direct customers to the appropriate area for assistance.Serve as Vault Teller.Provide input on policy and procedural changes and updates.Provide exceptional customer service.Maintain an adequate supply of currency and coin, including ordering and shipping as needed.Perform Teller cash drawer audits quarterly.Ensure gift card information is sent to corporate monthly, and upon request as needed.Provide input on policy and procedural changes and updates.Complete various reports.Balance, maintain and service ATM.Receive and pay money including processing loan payments, deposits, withdrawals, and inquiries.Balance currency, coin and checks in cash drawer at the end of each day.Straighten cash in cash drawer and prepare it for selling to the vault.Check and maintain all inventory of stock necessary to operate Teller Line.Work with Security Officer and the designated security representative to maintain current dual control, and security standards in the teller lines.Assist customers with account maintenance including printing temporary checks, accepting check orders, processing stop payments, accepting customer information (CIF) changes, transferring funds, etc.Assist customers with wires forms for processing.Market bank products by determining customer needs from conversations or customer relationships such as Visa Merchant, Remote Deposit, Cash Management, and Trust InvestmentsAssist all Team Members as neededOpen deposit accounts including checking, savings, CDs and IRAs, rent safe deposit boxes and provide access to safe deposit boxesAssist Loan Officers with various correspondences and other projects as needed.Responsible for records retention, including the shredding of documentation when needed.Must be able to meet attendance and punctuality standards.Effectively work and cooperate with supervisors, co-workers and customers.Follow the direction of supervisor.ADDITIONAL RESPONSIBILITIES:Perform other duties and projects as required by management.MINIMUM QUALIFICATIONS FOR CONSIDERATION:High School diploma or equivalent.Minimum 2-3 years previous Teller experience or equivalent work related experience.Previous supervisory experience strongly preferred.Proficient computer, 10 key, and typing skills.KNOWLEDGE, SKILLS, AND ABILITIES:Strong verbal and written communication skillsBe able to work with a wide variety of individualsStrong interpersonal skills: able to work well with a wide range of peopleStrong coaching and conflict resolution skillsStrong organizational and time management skillsDemonstrate dependability through good attendance and adherence to timelines and schedulesStrong follow through on projects and deliverablesStrong analytical skillsStrong problem-solving skillsDemonstrate resourcefulness and ability to take initiative in development and completion of projectsStrong sense of customer serviceStrong proficiency in pc applicationsPHYSICAL REQUIREMENTS:This work is sedentary and requires the following physical activities:Sitting and standing for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuityFrequent lifting (up to 50 pounds of coin, paper supplies or minor office equipment)Driving to client locations and other sites as neededWORKING CONDITIONS:Normal office environmentNOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.First Bank & Trust Co. is an Equal Opportunity Employer and is committed to providing an environment free of harassment and discrimination. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at 580-255-1810.