Teller Supervisor

First Bank & Trust Co.; Norman (OK); On-site; USD 28,000 - 40,000; Full time

Job summary

First Bank & Trust Co. in Norman is seeking a Teller Supervisor to manage and mentor the Norman Tellers, ensuring accurate cash handling and outstanding customer service. You will lead scheduling, training, and daily operations in a bustling retail banking setting.

The role emphasizes coaching, process improvement, and adherence to security and policy while delivering high-quality client experiences at the Norman Main Banking Center.

Qualifications

• High School diploma or equivalent.
• Minimum 2-3 years Teller experience or equivalent work related experience.
• Previous supervisory experience strongly preferred.
• Proficient computer, 10 key, and typing skills.

Responsibilities

• Supervise Norman Tellers including scheduling, evaluations, interviewing, hiring, counseling, coaching, disciplining and other personnel issues.
• Responsible for staff training and development.
• Greet customers and direct them to the appropriate area for assistance.
• Serve as Vault Teller.
• Provide input on policy and procedural changes and updates.
• Provide exceptional customer service.
• Balance and service ATM, and balance currency, coin, and checks daily.
• Perform Teller cash drawer audits quarterly.
• Open deposit accounts and market bank products to customers.

Skills

Verbal & written communication

Interpersonal skills

Coaching & conflict resolution

Organizational & time management

Dependability / attendance

Education

High School diploma or equivalent

Tools

Ten-key

Typing

Computer literacy

Job description

Job Details

Job Location: Norman Main Banking Center - Norman, OK 73072

JOB SUMMARY: This position is responsible for managing and supervising the operations of all Norman Bank Tellers

ESSENTIAL JOB FUNCTIONS:

• Supervise all Norman Tellers to include providing input in directing and scheduling work, completing evaluations, interviewing, hiring, counseling, coaching, disciplining, and any other personnel issues.
• Responsible for staff training and development.
• Greet customers entering the bank and direct customers to the appropriate area for assistance.
• Serve as Vault Teller.
• Provide input on policy and procedural changes and updates.
• Provide exceptional customer service.
• Maintain an adequate supply of currency and coin, including ordering and shipping as needed.
• Perform Teller cash drawer audits quarterly.
• Ensure gift card information is sent to corporate monthly, and upon request as needed.
• Provide input on policy and procedural changes and updates.
• Complete various reports.
• Balance, maintain and service ATM.
• Receive and pay money including processing loan payments, deposits, withdrawals, and inquiries.
• Balance currency, coin and checks in cash drawer at the end of each day.
• Straighten cash in cash drawer and prepare it for selling to the vault.
• Check and maintain all inventory of stock necessary to operate Teller Line.
• Work with Security Officer and the designated security representative to maintain current dual control, and security standards in the teller lines.
• Assist customers with account maintenance including printing temporary checks, accepting check orders, processing stop payments, accepting customer information (CIF) changes, transferring funds, etc.
• Assist customers with wires forms for processing.
• Market bank products by determining customer needs from conversations or customer relationships such as Visa Merchant, Remote Deposit, Cash Management, and Trust Investments
• Assist all Team Members as needed
• Open deposit accounts including checking, savings, CDs and IRAs, rent safe deposit boxes and provide access to safe deposit boxes
• Assist Loan Officers with various correspondences and other projects as needed.
• Responsible for records retention, including the shredding of documentation when needed.
• Must be able to meet attendance and punctuality standards.
• Effectively work and cooperate with supervisors, co-workers and customers.
• Follow the direction of supervisor.

ADDITIONAL RESPONSIBILITIES:

• Perform other duties and projects as required by management.

MINIMUM QUALIFICATIONS FOR CONSIDERATION:

• High School diploma or equivalent.
• Minimum 2-3 years previous Teller experience or equivalent work related experience.
• Previous supervisory experience strongly preferred.
• Proficient computer, 10 key, and typing skills.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong verbal and written communication skills
• Be able to work with a wide variety of individuals
• Strong interpersonal skills: able to work well with a wide range of people
• Strong coaching and conflict resolution skills
• Strong organizational and time management skills
• Demonstrate dependability through good attendance and adherence to timelines and schedules
• Strong follow through on projects and deliverables
• Strong analytical skills
• Strong problem-solving skills
• Demonstrate resourcefulness and ability to take initiative in development and completion of projects
• Strong sense of customer service
• Strong proficiency in pc applications

PHYSICAL REQUIREMENTS:

This work is sedentary and requires the following physical activities:

• Sitting and standing for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity
• Frequent lifting (up to 50 pounds of coin, paper supplies or minor office equipment)
• Driving to client locations and other sites as needed

WORKING CONDITIONS:

• Normal office environment

NOTE:

The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

First Bank & Trust Co. is an Equal Opportunity Employer and is committed to providing an environment free of harassment and discrimination. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at 580-255-1810.