Teller Supervisor

First Financial Bank NA; Hopkinsville (KY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) match

Paid time off and holidays

Tuition assistance

Job summary

First Financial Bank NA seeks a Teller Supervisor in Hopkinsville, KY. Lead a frontline team, ensure accurate cash handling and exceptional service. You’ll guide scheduling, coach staff, and drive branch performance while maintaining compliance and security.

Ideal candidates have supervisory experience, strong communication, and a customer-focused approach. This on-site role offers full-time hours and opportunities for growth within a community-focused bank.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of teller experience.
• Supervisory/management experience preferred (6+ months).
• Strong customer service skills, including active listening and clear communication.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.

Responsibilities

• Lead & Support: Assist with scheduling, answer teller staff questions, resolve errors, and ensure smooth branch operations.
• Coach for Success: Provide guidance to teller staff and model excellent client service and cross-selling behaviors.
• Process Transactions: Accurately and efficiently handle cash and check transactions and maintain a balanced drawer.
• Build Relationships: Get to know clients, understand their financial needs, and provide personalized service.
• Deliver Exceptional Service: Accurately process transactions while maintaining a positive and proactive approach.
• Generate Leads: Identify client needs and seamlessly refer them to the appropriate banking professionals.
• Educate & Protect: Clearly explain security measures, banking procedures, and product benefits to clients.
• Solve Problems: Address customer concerns with patience, professionalism, and effective solutions.
• Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations.
• Collaborate: Work with your team and branch leadership to meet goals and support a positive work environment.

Skills

Customer service

Cash handling

Leadership

Compliance awareness

Problem solving

Education

High school diploma

Job description

Location: Hopkinsville Downtown KY (On-Site)

Status: Full-Time, Hourly Non-Exempt

Why Join First Financial Bank?

If you are a dependable, customer-focused leader with strong cash-handling skills and a commitment to accuracy, you may be a great fit for our Teller Supervisor role. This is an opportunity to guide a high-performing frontline team while ensuring exceptional service delivery and daily operational excellence. In this role, you’ll have a direct impact on customer experience, employee development, and branch success.

What You’ll Do

• Lead & Support: Assist with scheduling, answer teller staff questions, resolve errors, and ensure smooth branch operations.
• Coach for Success: Provide guidance to teller staff and model excellent client service and cross-selling behaviors.
• Process Transactions: Accurately and efficiently handle cash and check transactions and maintain a balanced drawer.
• Build Relationships: Get to know clients, understand their financial needs, and provide personalized service .
• Deliver Exceptional Service: Accurately process transactions while maintaining a positive and proactive approach.
• Generate Leads: Identify client needs and seamlessly refer them to the appropriate banking professionals.
• Educate & Protect: Clearly explain security measures, banking procedures, and product benefits to clients.
• Solve Problems: Address customer concerns with patience, professionalism, and effective solutions.
• Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations.
• Collaborate: Work with your team and branch leadership to meet goals and support a positive work environment.

What We’re Looking For

• High school diploma or equivalent.
• Minimum 1 year of teller experience.
• Supervisory/management experience preferred (6+ months).
• Leadership ability with a team-oriented mindset.
• Strong customer service skills, including active listening and clear communication.
• Solid understanding of compliance and fraud detection.
• Experienceaccurately balancinga cash drawer.
• Proficiencywith computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.
• Strong organizational and problem-solving skills.
• Proficiencywith computers, data entry, and banking systems.
• Ability to work occasional weekends and extended hours.
• Ability toremainin a stationary, standing position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

What We Offer

• Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
• Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
• Growth Opportunities: Tuitionassistanceand professional development programs.
• A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

Who We Are

First Financial Bank is a dynamic financial institution with over $5.5 billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states , we are committed to empowering our clients, fostering personal growth, and building community.

Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future!

First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, cross-bases issues, or any other Federal or State legally protected classes.