Teller - PT - Br 3

Paycom; Nacogdoches (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom seeks a Bank Teller to provide exceptional customer service while handling daily cash transactions with accuracy and professionalism.

Responsibilities include balancing drawers, processing deposits and loan payments, and assisting customers with various banking needs in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Previous teller experience preferred but not required.

Responsibilities

• Provide excellent customer service with high accuracy and professionalism.
• Balance cash drawers and transaction totals at ends of shifts.
• Process deposits, withdrawals, and payments accurately after verifying funds.
• Handle checks, cash, deposits, and related transactions.
• Assist customers with gifts cards, money orders, and other requests.
• Cross-sell bank services and direct customers to appropriate departments.

Skills

Customer service

Attention to detail

Mathematical skills

Communication

Organization

Decision making

English language

Education

High School Diploma or GED

Tools

Teller Cash Recycler

Automated Teller Machine (ATM)

Integrated Teller Machine (ITM)

10-key

Computers

Job description

Education:High School Diploma (or GED or High School Equivalence Certificate)Previous teller experience preferred but not requiredKnowledge:Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employeesMathematical skillsStrong communication skillsStrong organizational skillsDetail oriented, high degree of accuracyCompetent with computers, telephone, 10-key and other office machineryAbility to operate a Teller Cash RecyclerAbility to work in a fast-paced environment & under pressure as neededAbility to make sound decisions. This may include making on the spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank's risk.Ability to think through and rationalize decisionsFamiliar with retail banking regulations and teller roles and responsibilitiesEnglish language knowledge. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammarTasksProvide excellent customer service while maintaining a high degree of accuracy and professionalism. This should include acknowledging customers by name at the beginning or end of the transaction for a more personal experience.Acknowledge all customers that come in the bank.Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.Utilize and balance the assigned Teller Cash Recycler (TCR), Automated Teller Machine (ATM), and Integrated Teller Machine (ITM)Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds and no other orders on the account would prevent pay out of money (stop payment, freeze on account, hold, etc).Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.Enter customers' transactions into computers to record transactions and issue computer-generated receipts.Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.Identify transaction mistakes when debits and credits do not balance.Prepare and verify cashier's checks.Arrange monies received in cash boxes and coin dispensers according to denomination.Process transactions such as loan payments, night deposits, and mail deposits.Receive mortgage or loan, verifying payment dates and amounts due.Resolve problems or discrepancies concerning customers' accounts.Assist customers with gift cards, money orders, cashier's checks, address changes and other requests.Promote the bank's services, answer customer questions and direct customers to appropriate departments.Order a supply of cash to meet daily needs.Sort and file deposit slips and checks.Carry out special services for customers, such as ordering bank cards and checks.Daily balancing of the coin machine and vaultAnswer basic customer inquiries regarding products while complying with disclosure requirements, regulations and consumer privacy policiesAnswer incoming phone calls in friendly and professional mannerReceive and prepare wire requestPerform opening and closing procedures of the branchAbility to cross-train for Financial Services Representative (New Accounts, AA, Etc)Other duties as needed