Teller

BankFirst Financial Services; Madison (MS); On-site; USD 26,000 - 34,000; Full time

Job summary

BankFirst Financial Services is seeking a detail-oriented Teller to provide high-quality customer service while handling a variety of banking transactions. The role includes cash handling, deposits, loan payments, and cross-selling opportunities in a branch setting.

The position requires a high school diploma or GED and at least three months of cash handling or sales experience. Strong accuracy, compliance with regulatory requirements, and a customer-first attitude are essential.

Qualifications

• Three months cash handling, sales or related experience.

Responsibilities

• Cash checks according to bank policies and procedures.
• Accept deposits for checking and savings accounts; verify cash and checks received; determine holds per Regulation CC.
• Accept payments for various types of loans.
• Accept stop payments, revocations, alerts, address changes, check orders, deposit slip orders, telephone transfers, items for collections.
• Close checking and savings accounts.
• Process night deposits; mail receipts and records.
• Resolve customer problems within authority; sell cashier’s checks.
• Order Debit/ATM cards; notify Hot Card department and report unauthorized usage.
• Contribute to overall banking center operations.
• Balance cash and daily transactions and ATM.
• Ensure compliance with regulations (BSA, OFAC, CIP).
• Prepare change order.
• Assist with opening and closing banking center.
• Support a sales environment and cross-sell bank products; refer customers for retail scorecard.
• Adhere to Teller Manual policies and procedures.
• Attend required training sessions.

Skills

Customer service

Cash handling

Sales / cross-selling

Attention to detail

Education

High school diploma or GED

Job description

BASIC PURPOSE:

Provide high quality customer service by accurately and efficiently completing bank transactions as well as identifying products to meet financial needs of bank customers. Other duties may be assigned.

PRINCIPLE ACCOUNTABILITIES

Provide high quality customer service within the branch, including:

• Cash checks according to bank policies and procedures


• Accept deposits for checking and savings accounts; verify cash and checks received; determine proper short and long-term holds to be placed on deposited funds, in accordance with Regulation CC.


• Accept payments for various types of loans.


• Accept stop payments, revocations, stop ranges, alerts, address changes, check orders, deposit slip orders, telephone transfers, items for collections.


• Close checking and savings accounts.


• Process night deposits; mail receipts and records.


• Resolve customer’s problems with scope of authority.Sell cashier’s checks.


• Order Debit/ATM cards; notify “Hot Card” department and complete unauthorized usage report.


• Contribute to overall banking center operations


• Balance cash and daily transactions and ATM.


• Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, etc...


• Prepare change order.


• Assist with opening and closing banking center.


• Support a sales environment and actively seek opportunities to cross-sell bank products, make customer referrals in support of the retail scorecard goal.


• Adhere to the policies and procedures in Teller Manual.


• Attend and/or complete applicable and required training sessions.

EDUCATION, EXPERIENCE, SKILLS:

• Education- High school diploma or equivalent (GED)


• Experience- Three (3) months of cash handling, sales or related experience.

BankFirst is an EO employer- Veteran/Disability