Teller Operations Supervisor - 63rd & MacArthur

MidFirst Bank; Oklahoma City (OK); On-site; USD 42,000 - 60,000; Full time

Job summary

MidFirst Bank in Oklahoma City seeks a Teller Operations Supervisor to lead Tellers in delivering exceptional customer service while handling transactions and promoting bank products.

You will coach staff, manage schedules, ensure procedures and audits, greet customers, build relationships, and support complex transactions. Full-time role with weekend availability; training provided, including Teller Certification testing within the first weeks.

Qualifications

• Minimum two years external banking experience in a teller role in the previous two years, or minimum three years external banking experience
• Demonstrated leadership experience
• Experience must include teller servicing and/or operational responsibilities
• Knowledge of banking products/services and standard procedures/regulations
• Must have current Notary or willingness to become one (Bank covering costs)
• Excellent customer service skills, including oral and written communication
• Ability to work well in a team and with customers
• Attention to detail and strong organizational skills
• Ability to establish credibility quickly with customers and peers
• Strong work ethic and integrity
• Proficiency with Microsoft Office applications

Responsibilities

• Coach Tellers to identify opportunities with customers they service
• Manage Teller work schedules, monitor overtime, assign tasks
• Train new Tellers on procedures and internal controls
• Perform monthly surprise cash audits and month-end procedures
• Greet customers and maintain a welcoming, customer-focused environment
• Build and maintain customer relationships to identify suitable financial products
• Process routine transactions and assist with more complex transactions
• Respond to customer inquiries to create positive solutions/outcomes

Skills

Leadership

Customer service

Teller servicing

Auditing

Notary

Teamwork

Communication

Detail orientation

Microsoft Office

Job description

The Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and offering products and services to potential and existing customers. Duties will include, but are not limited to, the following:

• Coach Tellers to effectively identify opportunities with the customers they service
• Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day
• Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
• Perform monthly surprise cash audits as well as month-end audit procedures
• Greet customers and facilitate a welcoming and customer-focused environment
• Build and maintain relationships with customers to help identify financial products and services that meet their needs
• Process routine customer transactions as well as assist Tellers with more complex transactions
• Respond to customer inquiries and concerns to create positive solutions/outcomes

This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.

Required Skills:

• A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience
• Demonstrated leadership experience
• Experience must include teller servicing and/or operational responsibilities
• Proven knowledge of banking products and services as well as standard banking procedures and regulations
• Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expense
• Excellent customer service skills, including oral and written communication
• Ability to work effectively as a team member and with customers
• Careful attention to detail and strong organizational skills
• Ability to establish credibility quickly with customers; demonstrate confident in dealing with his/ her peers
• Strong work ethic and high integrity
• Strong computer skills and proficiency with all Microsoft Office applications

This position is required to participate in both informal and formal training (paid) and must successfully pass our Teller Certification test to be allowed to operate a Teller drawer. Formal training consists of one full week of training/testing which is conducted within your first 3 weeks of employment and is scheduled Monday through Friday from 8:00 a.m. - 5:00 p.m.

Physical Requirements:

This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.

MidFirst Banking Center Hours of Operations:

• Monday - Friday from 7:15 a.m. - 6:15 p.m. and Saturday from 8:45 a.m. to 1:15 p.m. (Full time employees are scheduled for 40 hours per week within these time frames)
• Candidates must be available to work weekend hours.