Teller Operations Supervisor - Reno & Portland

MidFirst Bank; Oklahoma City (OK); On-site; USD 38,000 - 52,000; Full time

Job summary

MidFirst Bank is seeking an experienced Teller Operations Supervisor in Oklahoma City. This role leads Tellers, ensures top-notch customer service, and oversees daily transaction processing and product recommendations.

The successful candidate will coach staff, manage schedules, coordinate training, and conduct cash audits while upholding internal controls and compliance. Strong communication and teamwork are essential, along with notary readiness and proficiency with MS Office.

Qualifications

• Two years external banking experience in a teller role in the past two years or three years external banking experience.
• Demonstrated leadership experience.
• Experience with teller servicing and/or operational responsibilities.
• Knowledge of banking products, services, procedures, and regulations.
• Must have or be willing to become a Notary at the Bank's expense.
• Excellent customer service skills, including written and oral communication.
• Ability to work well in a team and with customers.
• Strong attention to detail and organizational skills.
• Ability to build credibility with customers and peers.
• Strong work ethic and integrity.
• Proficiency with Microsoft Office applications.

Responsibilities

• Coach Tellers to identify opportunities with customers they service.
• Manage Teller work schedules, monitor overtime, and assign tasks.
• Train new Tellers to ensure procedures are understood and followed.
• Perform monthly cash audits and month-end audit procedures.
• Greet customers and maintain a welcoming, customer-focused environment.
• Build and maintain relationships to identify suitable financial products and services.
• Process routine transactions and assist Tellers with complex tasks.
• Respond to customer inquiries and resolve issues.

Skills

Leadership

Customer service

Communication

Attention to detail

Teamwork

Microsoft Office

Notary public

Education

High School diploma

Tools

Microsoft Office

Job description

The Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and offering products and services to potential and existing customers.

Duties will include, but are not limited to, the following:

• Coach Tellers to effectively identify opportunities with the customers they service
• Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day
• Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
• Perform monthly surprise cash audits as well as month-end audit procedures
• Greet customers and facilitate a welcoming and customer-focused environment
• Build and maintain relationships with customers to help identify financial products and services that meet their needs
• Process routine customer transactions as well as assist Tellers with more complex transactions
• Respond to customer inquiries and concerns to create positive solutions/outcomes

This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.

Required Skills:

• A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience
• Demonstrated leadership experience
• Experience must include teller servicing and/or operational responsibilities
• Proven knowledge of banking products and services as well as standard banking procedures and regulations
• Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expense
• Excellent customer service skills, including oral and written communication
• Ability to work effectively as a team member and with customers
• Careful attention to detail and strong organizational skills
• Ability to establish credibility quickly with customers; demonstrate confident in dealing with his/ her peers
• Strong work ethic and high integrity
• Strong computer skills and proficiency with all Microsoft Office applications

This position is required to participate in both informal and formal training (paid) and must successfully pass our Teller Certification test to be allowed to operate a Teller drawer. Formal training consists of one full week of training/testing which is conducted within your first 3 weeks of employment and is scheduled Monday through Friday from 8:00 a.m. - 5:00 p.m.

Physical Requirements:

This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.

MidFirst Banking Center Hours of Operations:

• Monday - Friday from 7:15 a.m. - 6:15 p.m. and Saturday from 8:45 a.m. to 1:15 p.m. (Full time employees are scheduled for 40 hours per week within these time frames)
• Candidates must be available to work weekend hours.

Behaviors

Leader - Inspires teammates to follow them

Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Growth Opportunities - Inspired to perform well by the chance to take on more responsibility

Education

High School (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.