TX Teller Operations Supervisor - Tanglewood

MidFirst Bank; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

MidFirst Bank is seeking a Teller Operations Supervisor to lead Tellers, model exceptional customer service, and oversee transactions with a focus on controls and sales opportunities. The role involves training staff, scheduling, and enforcing procedures.

The candidate will build client relationships, identify suitable banking products, and ensure accurate cash handling and audits. Strong leadership, customer service, and Microsoft Office skills are essential.

Qualifications

• Two+ years external banking experience in a teller role in the last two years, or three+ years external banking experience.
• Demonstrated leadership experience.
• Experience in teller servicing and/or operational responsibilities.
• Knowledge of banking products, services, procedures, and regulations.
• Must hold a current Notary or be willing to obtain one at the Bank's expense.
• Excellent oral and written customer service skills.
• Strong teamwork, detail orientation and organizational skills.
• Strong computer skills and proficiency with MS Office.

Responsibilities

• Coach Tellers to identify opportunities with customers.
• Manage Teller schedules, monitor overtime, assign tasks.
• Train new Tellers on procedures and controls.
• Perform monthly cash audits and month-end procedures.
• Greet customers and maintain a welcoming environment.
• Build relationships to Recommend financial products and services.
• Process routine transactions and assist with complex ones.
• Respond to inquiries to create positive outcomes.

Skills

Banking experience

Leadership

Teller operations

Banking products

Notary ability

Customer service

Microsoft Office

Education

Notary certification

Job description

Overview

The Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and offering products and services to potential and existing customers.

Responsibilities

• Coach Tellers to effectively identify opportunities with the customers they service
• Manage Teller work schedules, monitor overtime and assign tasks as needed throughout the day
• Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
• Perform monthly surprise cash audits as well as month-end audit procedures
• Greet customers and facilitate a welcoming and customer-focused environment
• Build and maintain relationships with customers to help identify financial products and services that meet their needs
• Process routine customer transactions as well as assist Tellers with more complex transactions
• Respond to customer inquiries and concerns to create positive solutions/outcomes

Hours

• Standard Hours: Monday - Friday from 9:00 a.m. - 6:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m.
• Shift differential is available for certain hours - $5/hr for Monday through Friday from 5:00 p.m. - 6:00 p.m., Saturdays from 12:00 p.m. - 1:00 p.m.
• Candidates must be available to work weekend hours.

Required Skills

• A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience
• Demonstrated leadership experience
• Experience must include teller servicing and/or operational responsibilities
• Proven knowledge of banking products and services as well as standard banking procedures and regulations
• Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expense
• Excellent customer service skills, including oral and written communication
• Ability to work effectively as a team member and with customers
• Careful attention to detail and strong organizational skills
• Ability to establish credibility quickly with customers; demonstrate confidence in dealing with peers
• Strong work ethic and high integrity
• Strong computer skills and proficiency with all Microsoft Office applications

Training and Certification

This position is required to participate in both informal and formal training (paid) and must successfully pass our Teller Certification test to be allowed to operate a Teller drawer. Formal training consists of one full week of training/testing which is conducted within your first 3 weeks of employment and is scheduled Monday through Friday from 8:00 a.m. - 5:00 p.m.

Physical Requirements

This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.

Preferred Skills

• Successful sales record in a retail banking environment; with knowledge of bank services and products.
• Bilingual (fluent verbal and written Spanish) skills

Equal Opportunity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.