Teller Operations Lead & Compliance Coach

Lone Star National Bank; Hidalgo (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Lone Star National Bank is seeking a Service Manager to lead teller operations with a strong focus on accuracy, compliance, and service excellence. You will coach and develop tellers while maintaining strict cash controls and enterprise procedures.

You will supervise hiring, training, scheduling, and performance management, and escalate issues as the primary point of contact for teller-related concerns. Strong bilingual communication is required.

Qualifications

• High School Diploma or GED required; bachelor's degree preferred.
• Minimum 3–5 years teller experience, or 3 years with Lone Star National Bank.
• Bilingual in English and Spanish required.
• Demonstrated knowledge of teller operations, audits, and compliance controls.

Responsibilities

• Lead teller operations, ensuring transaction accuracy, cash controls, audits, compliance, risk management, and service execution.
• Hire, train, schedule, coach, evaluate, and counsel teller staff.
• Oversee cash operations including cash ordering, vault limits, dual controls, and surprise cash audits.
• Prepare teller-related reports and documentation; escalate issues as needed.
• Partner with Banking Center Manager to achieve branch goals for service quality and productivity.

Skills

Coaching

Frontline leadership

Bilingual English/Spanish

Regulatory compliance

Problem solving

Communication

Education

Bachelor’s degree in business, marketing, or related field

High School Diploma or GED

Tools

Microsoft Office

Job description

Lone Star National Bank is seeking a Service Manager to lead teller operations with a strong focus on accuracy, compliance, and service excellence. You will coach and develop tellers while maintaining strict cash controls and enterprise procedures.

You will supervise hiring, training, scheduling, and performance management, and escalate issues as the primary point of contact for teller-related concerns. Strong bilingual communication is required.