Teller & Operations Associate (Flexible Hours)

Central State Bank; Cedar Rapids (IA); On-site; USD 19,000 - 25,000; Full time

Job summary

Central State Bank is seeking a Teller and Operations Assistant for our Cedar Rapids market. You will handle daily banking needs, open accounts, and support customers with digital banking tools while promoting products and services.

We value relationship-building, attention to detail, and customer-focused service as you help drive branch growth and ensure compliance with banking regulations.

Qualifications

• High school diploma or equivalent.
• Previous banking experience preferred but not required.
• Proficiency in Microsoft Office.
• Ability to work flexible hours and adapt to changing priorities.
• Exceptional customer service and problem-solving skills.
• Ability to build long-term customer relationships and expand existing relationships through needs-based conversations.

Responsibilities

• Build and maintain strong customer relationships through exceptional service and ongoing financial conversations.
• Open, service, and maintain consumer deposit accounts while ensuring all required documentation and compliance requirements are completed accurately.
• Identify opportunities to deepen customer relationships through referrals, cross-selling, and promotion of Bank products and services.
• Assist customers with account maintenance, digital banking enrollment, online and mobile banking support, and other service requests.
• Resolve customer issues and concerns professionally while balancing customer needs with Bank policies and risk management practices.
• Assist with small business banking needs and direct customers to appropriate business banking resources when necessary.
• Participate in customer outreach efforts, relationship reviews, community activities, and branch sales initiatives to support growth objectives.
• Maintain a thorough understanding of Bank products, services, policies, procedures, and regulatory requirements.
• Ensure compliance with all applicable banking regulations, including BSA/AML, CIP, OFAC, privacy, information security, and fraud prevention requirements.
• Accurately complete operational and transactional activities while maintaining high standards for quality, accuracy, and customer confidentiality.
• Assist with operations department duties to include, but not limited to account maintenance, reporting, and reconciliations.
• Support branch operational needs and contribute to achieving branch service, growth, and profitability goals.

Skills

Customer service

Problem solving

Adaptability

Relationship building

Sales experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Central State Bank is seeking a Teller and Operations Assistant for our Cedar Rapids market. You will handle daily banking needs, open accounts, and support customers with digital banking tools while promoting products and services.

We value relationship-building, attention to detail, and customer-focused service as you help drive branch growth and ensure compliance with banking regulations.