Teller and Operations Assistant

Central State Bank; Cedar Rapids (IA); On-site; USD 19,000 - 25,000; Full time

Job summary

Central State Bank is seeking a Teller and Operations Assistant for our Cedar Rapids market. You will handle daily banking needs, open accounts, and support customers with digital banking tools while promoting products and services.

We value relationship-building, attention to detail, and customer-focused service as you help drive branch growth and ensure compliance with banking regulations.

Qualifications

• High school diploma or equivalent.
• Previous banking experience preferred but not required.
• Proficiency in Microsoft Office.
• Ability to work flexible hours and adapt to changing priorities.
• Exceptional customer service and problem-solving skills.
• Ability to build long-term customer relationships and expand existing relationships through needs-based conversations.

Responsibilities

• Build and maintain strong customer relationships through exceptional service and ongoing financial conversations.
• Open, service, and maintain consumer deposit accounts while ensuring all required documentation and compliance requirements are completed accurately.
• Identify opportunities to deepen customer relationships through referrals, cross-selling, and promotion of Bank products and services.
• Assist customers with account maintenance, digital banking enrollment, online and mobile banking support, and other service requests.
• Resolve customer issues and concerns professionally while balancing customer needs with Bank policies and risk management practices.
• Assist with small business banking needs and direct customers to appropriate business banking resources when necessary.
• Participate in customer outreach efforts, relationship reviews, community activities, and branch sales initiatives to support growth objectives.
• Maintain a thorough understanding of Bank products, services, policies, procedures, and regulatory requirements.
• Ensure compliance with all applicable banking regulations, including BSA/AML, CIP, OFAC, privacy, information security, and fraud prevention requirements.
• Accurately complete operational and transactional activities while maintaining high standards for quality, accuracy, and customer confidentiality.
• Assist with operations department duties to include, but not limited to account maintenance, reporting, and reconciliations.
• Support branch operational needs and contribute to achieving branch service, growth, and profitability goals.

Skills

Customer service

Problem solving

Adaptability

Relationship building

Sales experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

At Central State Bank, you'll be more than an employee - you'll be a valued member of a community-focused organization committed to building relationships, serving customers, and supporting employee success. We offer a collaborative culture, opportunities to learn and grow, competitive benefits, and the chance to make a meaningful impact in the communities we serve.

Position Summary:

Central State Bank, a family-owned, community bank with locations throughout the Corridor and Northeast Iowa is seeking a highly motivated Teller and Operations Assistant to serve customers primarily in our Cedar Rapids market.

In the teller and operations assistant position, you will assist our customers with daily banking needs by processing transactions, answering questions, and opening accounts. You will become an expert in the products we offer and the clients we serve, and will identify which of our products best fits our customers' financial needs and the right person on our team who can assist them with achieving their financial goals. In addition, you will perform duties as assigned by the Bank's deposit operations department. This is an ideal position for someone who is detail-oriented, values forming relationships, and is comfortable interacting with customers to identify ways to serve them better.

Essential Responsibilities and Duties:

• Build and maintain strong customer relationships through exceptional service, proactive communication, and ongoing financial conversations.


• Open, service, and maintain consumer deposit accounts while ensuring all required documentation and compliance requirements are completed accurately.


• Identify opportunities to deepen customer relationships through referrals, cross-selling, and promotion of Bank products and services.


• Assist customers with account maintenance, digital banking enrollment, online and mobile banking support, and other service requests.


• Resolve customer issues and concerns professionally while balancing customer needs with Bank policies and risk management practices.


• Assist with small business banking needs and direct customers to appropriate business banking resources when necessary.


• Participate in customer outreach efforts, relationship reviews, community activities, and branch sales initiatives to support growth objectives.


• Maintain a thorough understanding of Bank products, services, policies, procedures, and regulatory requirements.


• Ensure compliance with all applicable banking regulations, including BSA/AML, CIP, OFAC, privacy, information security, and fraud prevention requirements.


• Accurately complete operational and transactional activities while maintaining high standards for quality, accuracy, and customer confidentiality.


• Assist with operations department duties to include, but not limited to account maintenance, reporting, and reconciliations.


• Support branch operational needs and contribute to achieving branch service, growth, and profitability goals.

What We Offer:

• Competitive pay structure.


• Paid holidays in addition to PTO.


• Excellent benefit package including a 401k plan.


• A team atmosphere committed to growth and innovation.

Requirements

Qualifications/Skills/Abilities:

• High school diploma or equivalent.


• Previous banking experience preferred but not required. Experience in a front-line sales or service position a plus.


• Proficiency in Microsoft Office.


• Ability to work flexible hours and adapt to changing priorities.


• Exceptional customer service and problem-solving skills.


• Ability to build long-term customer relationships and expand existing relationships through needs-based conversations.

Central State Bank is an equal opportunity employer.