Teller/Member Service Representative - Grafton

Kohler Credit Union; Town of Grafton (WI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Life insurance

Tuition reimbursement

Paid time off

Paid holidays

Job summary

Kohler Credit Union is seeking a friendly, service-oriented Full-Time Teller/Member Service Representative for our Grafton Branch. If you have experience in hospitality, restaurants, or retail, you can transfer your skills into banking.

Starting pay is $19.15-$21.40 per hour with comprehensive training and benefits. You will assist members with daily transactions, answer questions, and introduce digital banking tools while delivering welcoming service.

Qualifications

• High school diploma or GED required.
• Experience in hospitality, restaurants, hotels, retail, customer service, sales, guest relations, banking or financial services is preferred but not required.
• Strong interpersonal skills and a positive, service-focused attitude.
• Excellent verbal communication and active listening skills.
• Basic math skills and the ability to handle financial transactions accurately.
• Comfort using computers, digital tools, and customer service systems.
• Strong attention to detail, organization, and problem-solving abilities.
• Ability to adapt to changing priorities and work effectively in a fast-paced, team-oriented environment.
• Genuine interest in helping people, building relationships, and learning about financial products and services.

Responsibilities

• Assist members with financial transactions and everyday banking needs.
• Answer account questions and guide members to digital banking tools.
• Connect members with suitable financial products and services to meet their goals.
• Provide welcoming, personalized service and build lasting relationships.

Skills

Customer service

Interpersonal skills

Communication

Math skills

Problem solving

Attention to detail

Education

High school diploma or GED

Job description

Turn your service experience into a rewarding career in financial services!

Do you enjoy helping people, delivering exceptional customer service, and building lasting relationships? Kohler Credit Union is seeking a friendly, service-oriented Full-Time Teller/Member Service Representative for our Grafton Branch. If you have experience in hospitality, restaurants, hotels, retail sales, cash handling, customer support, or other customer-facing roles, this is an excellent opportunity to transfer your skills into the financial services industry!

Starting pay is $19.15-$21.40 per hour, and no previous banking experience is required! We provide comprehensive training, ongoing coaching, and professional development to help you build your skills, grow your career, and make a positive impact on the lives of our members.

We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) with employer match, life insurance, tuition reimbursement, paid time off, and paid holidays. Join a collaborative team where your contributions are valued and you can build a career with purpose.

Position Overview

As a Teller/Member Service Representative, you'll be an important part of our Grafton Branch team, helping members with everyday banking needs while delivering the welcoming, personalized service they expect from Kohler Credit Union.

This position is a great fit for candidates with backgrounds in hospitality, restaurant service, retail, sales, customer relations, guest services, cash handling, and other customer-facing positions. The communication, problem-solving, attention to detail, and relationship-building skills you've developed in these industries can translate directly into success in retail banking.

You'll assist members with financial transactions, answer account questions, introduce digital banking tools, and connect members with financial products and services that support their goals. If you're passionate about helping people and enjoy creating positive customer experiences, your skills could be a great fit for our team!

Qualifications

We're looking for someone who enjoys working with people and takes pride in delivering excellent service.

• High school diploma or GED required.
• Previous experience in hospitality, restaurants, hotels, retail, customer service, sales, guest relations, banking, or financial services is preferred but not required.
• Strong interpersonal skills and a positive, service-focused attitude.
• Excellent verbal communication and active listening skills.
• Basic math skills and the ability to handle financial transactions accurately.
• Comfort using computers, digital tools, and customer service systems.
• Strong attention to detail, organization, and problem-solving abilities.
• Ability to adapt to changing priorities and work effectively in a fast-paced, team-oriented environment.
• A genuine interest in helping people, building relationships, and learning about financial products and services.

Build Your Future With Kohler Credit Union

Our mission is Building relationships, strengthening communities, fulfilling dreams. We bring that mission to life by supporting our members, investing in our employees, and creating opportunities for people to grow.

Whether you're coming from a restaurant, hotel, retail store, customer service center, or another service-focused environment, Kohler Credit Union offers an opportunity to turn your existing skills into a rewarding career in banking. Join a team that values exceptional service, employee development, and meaningful community connections.

Applicants must be legally authorized to work in the United States without current or future visa sponsorship.