Teller II: Legendary Banking & Customer Solutions

TD; Little River (SC); On-site; USD 61,606,000 - 76,650,000; Full time

Job summary

TD Bank in Little River, SC seeks a Teller II to deliver Legendary Customer experiences by accurately processing deposits, withdrawals, and other banking transactions while educating customers on TD's digital options. You will balance drawers, verify currency, and support store leadership in daily duties.

The role requires strong communication, attention to detail, and the ability to work weekends and holidays in a fast-paced store environment. @ TD Bank US

Qualifications

• High school diploma or GED.
• 1 year teller or cash handling experience preferred.
• Demonstrated Customer Service skills preferred.
• Ability to work weekends, evenings, holidays as scheduled.
• Strong organizational skills.
• Detail-oriented.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills with ability to be concise, clear and consistent.

Responsibilities

• Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store.
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.
• Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary.
• Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.
• Understands customer preferences with banking and educates customers on self-service/digital options that meet their needs.
• Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions.
• Trains and acts as a mentor to new Tellers.
• Assists supervisors with daily duties as directed by Store leadership.
• Ensures compliance with guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk.
• Verifies customers' identities by following customer authentication policies & procedures.
• Balances cash drawers ATMs and Teller Cash Recyclers as necessary.
• Adheres to safe deposit box procedures/operations and guidelines.
• Responsible for cash drawers and vaults and securing cash.
• Maintains confidentiality of customer information.
• Follows dual control and security/audit measures to minimize potential loss.
• Utilizes bank tools and processes to detect, address and prevent fraud.
• Completes all required training by established due dates.

Skills

Cash handling

Customer service

Communication

Attention to detail

Organizational skills

Weekend availability

Time management

Adaptability

Education

High school diploma or GED

Job description

TD Bank in Little River, SC seeks a Teller II to deliver Legendary Customer experiences by accurately processing deposits, withdrawals, and other banking transactions while educating customers on TD's digital options. You will balance drawers, verify currency, and support store leadership in daily duties.

The role requires strong communication, attention to detail, and the ability to work weekends and holidays in a fast-paced store environment. @ TD Bank US