Teller I: Cash Specialist & Customer Champion

Synergy-Bank; Houma (LA); On-site; USD 21,000 - 26,000; Full time

Job summary

Synergy Bank in Houma, LA is seeking a Teller I to assist customers with deposits, withdrawals and transaction requests while recording activity on accounts. A friendly, accurate approach is essential to promote bank products and maintain trust.

The position emphasizes cash handling, balance accuracy, and the ability to resolve routine concerns. High school diploma or GED is required, with some cash experience preferred for this fast-paced role.

Qualifications

• Minimum 6 months in customer service.
• High School Diploma or GED equivalent required.
• Proficiency in Microsoft Word and basic Excel skills.

Responsibilities

• Deliver Synergy Bank's standard of excellence in customer service during every customer interaction.
• Build and maintain positive customer relationships through courteous, professional, and efficient service.
• Identify customer needs and promote applicable bank products and services that enhance the customer's banking experience.
• Answer customer inquiries in person and by telephone in accordance with Synergy Bank's service standards.
• Resolve routine customer concerns while maintaining a positive and welcoming banking environment.
• Accurately process deposits, withdrawals, transfers, payments, and other financial transactions.
• Receive cash and checks for deposit, verify amounts, examine endorsements, and enter transactions into applicable systems.
• Cash checks and process withdrawals after verifying customer identity, signatures, and account balances.
• Process ATM and night deposit transactions, loan payments, utility payments, IRA and HSA contributions, mail deposits, and other teller transactions.
• Prepare and verify official checks and other negotiable instruments.
• Place account holds in accordance with Regulation CC and bank procedures.
• Complete Currency Transaction Reports (CTRs) accurately and within required timeframes.

Skills

Customer service

Cash handling

Communication

Attention to detail

Teamwork

Education

High School Diploma or GED

Associate Degree in Business/Finance (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Synergy Bank in Houma, LA is seeking a Teller I to assist customers with deposits, withdrawals and transaction requests while recording activity on accounts. A friendly, accurate approach is essential to promote bank products and maintain trust.

The position emphasizes cash handling, balance accuracy, and the ability to resolve routine concerns. High school diploma or GED is required, with some cash experience preferred for this fast-paced role.