Teller I

Greenfield Savings Bank; Northampton (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Greenfield Savings Bank in Northampton, MA is seeking a Teller 1 to process basic transactions efficiently and deliver unmatched service.

You will handle deposits, withdrawals, check cashing, and payments, balance daily transactions, and collaborate with leadership on relationship-based selling while ensuring policy compliance.

Qualifications

• An individual eager to learn the sales process.
• Exceptional interpersonal and communication (written and oral) skills.
• Ability to perform simple math such as addition, subtraction, multiplication, and division.
• Able to lift up to 20lbs.
• High School Diploma or equivalent.

Responsibilities

• Provide unparalleled customer service during each interaction with a high level of professionalism both in person and on the phone.
• Process routine transactions such as deposits, withdrawals, check cashing, payments and issuing official items.
• Identify a customer’s need for additional services, transferring them to the appropriate staff.
• Balance and reconcile daily transactions and maintain adequate cash by buying and selling from cash dispensers.
• Work with branch leadership on relationship-based selling skills.
• Contribute to building a positive team environment.
• Assume responsibility for self-improvement through training courses (internal and external) as well as personal curiosity and inquisitiveness.
• Responsible for compliance and understanding of the Bank’s policies, procedures, and legal guidelines, both new and existing.
• Additional responsibilities, as needed by office, will be assigned by manager.

Skills

Interpersonal skills

Communication

Math basics

Cash handling

Customer service mindset

Education

High School Diploma or equivalent

Job description

A Teller 1 is responsible for processing basic customer transactions efficiently and accurately while providing unparalleled service.

• Required to provide unparalleled customer service during each interaction through a high level of professionalism both in person and on the phone
• Process routine transactions as requested by customers quickly and accurately such as deposits, withdrawals, check cashing, payments and issuing official items
• Identify a customer’s need for additional services, transferring them to the appropriate staff
• Balance and reconcile daily transactions and maintain adequate cash by buying and selling from cash dispensers
• Works with branch leadership on relationship-based selling skills
• Contributes to building a positive team environment
• Assumes responsibility for self-improvement through training courses (internal and external) as well as personal curiosity and inquisitiveness
• Responsible for compliance and understanding of the Bank’s policies, procedures, and legal guidelines, both new and existing
• Additional responsibilities, as needed by office, will be assigned by manager

Desired Experience & Skills

• An individual eager to learn the sales process
• Exceptional interpersonal and communication (written and oral) skills
• Ability to perform simple math such as addition, subtraction, multiplication, and division
• Able to lift up to 20lbs
• High School Diploma or equivalent

Greenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class.

Pay is based on related experience, expertise, market data, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.