Teller I

Greenfield Savings Bank; Conway (MA); On-site; USD 36,000 - 42,000; Full time

Job summary

Greenfield Savings Bank is seeking a Teller 1 in Conway, MA. The role emphasizes delivering exceptional customer service while processing routine transactions accurately and efficiently. You will identify opportunities to assist customers with additional banking needs and support branch leadership in selling-related activities.

The Teller 1 will balance daily transactions, manage cash, and adhere to bank policies and guidelines, with ongoing training to enhance skills and service quality.

Qualifications

• Provide exceptional customer service during every interaction with a high level of professionalism.
• Ability to perform basic math operations (addition, subtraction, multiplication, and division).
• Identify customer needs for additional services and refer to appropriate staff.
• Balance and reconcile daily transactions and manage cash securely.
• Adhere to bank policies, procedures, and legal guidelines.

Responsibilities

• Process routine transactions quickly and accurately (deposits, withdrawals, check cashing, payments).
• Provide high-quality service in person and on the phone.
• Support branch leadership with relationship-based selling activities.
• Maintain a positive team environment and participate in training and development.

Skills

Customer service

Communication

Math skills

Physical stamina

High school diploma

Education

High School Diploma or equivalent

Job description

A Teller 1 is responsible for processing basic customer transactions efficiently and accurately while providing unparalleled service.

• Required to provide unparalleled customer service during each interaction through a high level of professionalism both in person and on the phone
• Process routine transactions as requested by customers quickly and accurately such as deposits, withdrawals, check cashing, payments and issuing official items
• Identify a customer’s need for additional services, transferring them to the appropriate staff
• Balance and reconcile daily transactions and maintain adequate cash by buying and selling from cash dispensers
• Works with branch leadership on relationship-based selling skills
• Contributes to building a positive team environment
• Assumes responsibility for self-improvement through training courses (internal and external) as well as personal curiosity and inquisitiveness
• Responsible for compliance and understanding of the Bank’s policies, procedures, and legal guidelines, both new and existing
• Additional responsibilities, as needed by office, will be assigned by manager

Desired Experience & Skills

• An individual eager to learn the sales process
• Exceptional interpersonal and communication (written and oral) skills
• Ability to perform simple math such as addition, subtraction, multiplication, and division
• Able to lift up to 20lbs
• High School Diploma or equivalent

Greenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class.