Teller I

Greenfield Savings Bank; Montague (MA); On-site; USD 32,000 - 46,000; Full time

Job summary

Greenfield Savings Bank is seeking a Teller 1 responsible for processing basic customer transactions efficiently while delivering unparalleled service.

The role involves handling deposits, withdrawals, check cashing, payments, and issuing official items, along with identifying customer needs and referring to the appropriate staff. It also requires accurate balancing of daily transactions, cash handling, and adherence to bank policies, with ongoing training and teamwork emphasized.

Qualifications

• High School Diploma or equivalent required.
• Exceptional interpersonal and communication skills.
• Ability to perform basic math (addition, subtraction, multiplication, and division).
• Able to lift up to 20 lbs.

Responsibilities

• Process routine transactions such as deposits, withdrawals, check cashing, payments and issuing official items quickly and accurately.
• Provide unparalleled customer service during every interaction, in person and on the phone.
• Balance and reconcile daily transactions and maintain adequate cash.
• Identify customer needs and refer them to the appropriate staff.
• Support branch leadership with relationship-based selling and contribute to a positive team environment.
• Adhere to the Bank’s policies, procedures, and legal guidelines.
• Participate in training and self-improvement through internal and external courses.
• Other duties as assigned by the manager.

Skills

Interpersonal communication

Customer service

Sales process learning

Mathematical ability

Education

High School Diploma or equivalent

Job description

A Teller 1 is responsible for processing basic customer transactions efficiently and accurately while providing unparalleled service.

• Required to provide unparalleled customer service during each interaction through a high level of professionalism both in person and on the phone


• Process routine transactions as requested by customers quickly and accurately such as deposits, withdrawals, check cashing, payments and issuing official items


• Identify a customer’s need for additional services, transferring them to the appropriate staff


• Balance and reconcile daily transactions and maintain adequate cash by buying and selling from cash dispensers


• Works with branch leadership on relationship-based selling skills


• Contributes to building a positive team environment


• Assumes responsibility for self-improvement through training courses (internal and external) as well as personal curiosity and inquisitiveness


• Responsible for compliance and understanding of the Bank’s policies, procedures, and legal guidelines, both new and existing


• Additional responsibilities, as needed by office, will be assigned by manager

Desired Experience & Skills

• An individual eager to learn the sales process


• Exceptional interpersonal and communication (written and oral) skills


• Ability to perform simple math such as addition, subtraction, multiplication, and division


• Able to lift up to 20lbs


• High School Diploma or equivalent

Greenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class.