Teller - Float

M&T Bank; Lancaster (Lancaster County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Float Teller to enhance customer experiences across branches. This role involves processing financial transactions, managing lobby interactions, and providing digital demonstrations to customers. You will actively engage with clients, ensuring their needs are met and promoting self-service opportunities. Ideal candidates will possess strong customer service skills, effective communication, and the ability to adapt quickly in a dynamic environment. Join this forward-thinking company to contribute to a culture of empathy and customer-centric service, while enjoying a competitive pay structure.

Qualifications

• Minimum 6 months customer service experience, including data entry and cash handling.
• Proven verbal and interpersonal communication skills.

Responsibilities

• Provide exceptional service to branch customers and resolve routine problems.
• Accurately balance and process customer transactions efficiently.

Skills

Customer Service

Data Entry

Cash Handling

Verbal Communication

Interpersonal Skills

Time Management

Prioritization Skills

Digital Fluency

Education

High School Diploma or GED

Tools

Internet User-Level Technology

Job description

Overview:

As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. You will process a variety of financial transactions in an accurate and efficient manner. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed.

Primary Responsibilities:

1. Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
2. Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
3. Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
4. Accurately balance and process customer transactions efficiently following Bank Policy.
5. Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
6. Transition identified sales opportunities and provide introduction to appropriate banking partner.
7. Complete branch-related operational activities as appropriate (e.g., cash ordering, vault, ATM, and wire transfer activities).
8. Process customer/account maintenance accurately.
9. Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/KYC (Know Your Customer) related activities.
10. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
11. Promote an environment that supports diversity and reflects the M&T Bank brand.
12. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
13. Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

1. High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
2. Ability to easily travel between branches on an as-needed basis.
3. Proven verbal communication skills.
4. Proven interpersonal skills.
5. Proven ability to demonstrate exceptional customer service.
6. Well-organized.
7. Proven time management skills.
8. Proven prioritization skills.
9. Proficient with internet user-level technology.

Education and Experience Preferred:

Bilingual based on branch needs.

Physical Requirements:

1. Ability to stand for long periods of time.
2. Prolonged use of hands and fingers.
3. Ability to lift light to heavy objects weighing 5lbs – 30 lbs.
4. Ability to read fine print.
5. Ability to interact with customers in an open face-to-face work environment.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $25.76 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location: Lancaster, Pennsylvania, United States of America.