Teller - Float

M&T Bank; South Carolina; On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Float Teller, der die Kundenbindung durch digitale Interaktionen und exzellenten Service fördert. In dieser Rolle werden Sie für die Bearbeitung von Finanztransaktionen, das Lobby-Management und die Unterstützung von Kunden verantwortlich sein. Sie reisen zwischen verschiedenen Filialen, um sicherzustellen, dass alle Kundenbedürfnisse erfüllt werden. Diese Position erfordert Empathie, Flexibilität und die Fähigkeit, in einem dynamischen Umfeld zu arbeiten. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 6 Monate Erfahrung im Kundenservice erforderlich.
• Fähigkeit, zwischen Filialen zu reisen.

Responsibilities

• Bereitstellung außergewöhnlicher Dienstleistungen für Filialkunden.
• Bearbeitung von Kundenbeschwerden und Transaktionen.

Skills

Kundenservice

Datenverarbeitung

Kommunikationsfähigkeiten

Zeitmanagement

Digitale Kompetenz

Education

High School Diploma oder GED

Job description

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Overview:

As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed.

Primary Responsibilities:

1. Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
2. Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
3. Actively engage in lobby management, meeting and greeting customers, and proactively inquiring and taking ownership to address the customer’s immediate need.
4. Accurately balance and process customer transactions efficiently following Bank Policy.
5. Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
6. Transition identified sales opportunities and provide introduction to appropriate banking partners.
7. Complete branch-related operational activities as appropriate (e.g., cash ordering, vault, ATM, and wire transfer activities).
8. Process customer/account maintenance accurately.
9. Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/KYC (Know Your Customer) related activities.
10. Adhere to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies.
11. Maintain M&T internal control standards, including timely implementation of audit points and issues raised by external regulators.
12. Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It requires empathy, customer centricity, flexibility, digital fluency, entrepreneurial spirit, and critical thinking. The role involves interaction with internal teams to resolve operational issues efficiently and accurately, staying current on operational changes, and demonstrating good risk management decisions.

Qualifications:

• High school diploma or equivalent (GED) and at least 6 months of customer service experience, including data entry and/or cash handling.
• Ability to travel between branches as needed.
• Strong verbal and interpersonal communication skills.
• Exceptional customer service skills.
• Well-organized with good time management and prioritization skills.
• Proficiency with internet technology.
• Bilingual skills are preferred based on branch needs.

Physical Requirements:

• Ability to stand for long periods.
• Prolonged use of hands and fingers.
• Ability to lift objects weighing 5-30 lbs.
• Ability to read fine print.
• Ability to interact face-to-face with customers.

Compensation:

The pay range is $18.00 - $25.76 per hour, depending on experience and skills.

Location:

Harrington, Delaware, United States of America