Teller — Elevate Customer Banking & Financial Wellness

PNC Bank NA; Breton Woods (MD); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Dental & vision

401(k) match

Dependent care

Education assistance

Wellness program

Paid holidays

Vacation days

Parental leave

Job summary

PNC is seeking a Teller for its Retail Branch in Leonardtown, Maryland. The role focuses on delivering a personalized customer experience, processing interactions, and educating customers on banking options. It emphasizes opportunities for referrals to branch staff and leveraging technology to assist customers.

Ideal candidates understand banking products, customer service, and risk management. The position offers an in-office environment with comprehensive benefits and a base salary ranging

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Preferred Skills include Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies.
• Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Skills

Accountability

Banking

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Addressing Customer Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC is seeking a Teller for its Retail Branch in Leonardtown, Maryland. The role focuses on delivering a personalized customer experience, processing interactions, and educating customers on banking options. It emphasizes opportunities for referrals to branch staff and leveraging technology to assist customers.

Ideal candidates understand banking products, customer service, and risk management. The position offers an in-office environment with comprehensive benefits and a base salary ranging