Teller & Customer Service Specialist

First Financial Bank NA; Clinton, Northern (IN, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Tuition assistance

Professional development

Culture of integrity

Job summary

First Financial Bank is hiring a Teller/Customer Service Representative in Clinton, IN. This on-site, full-time role focuses on delivering exceptional customer service, processing transactions accurately, and helping clients with accounts and loan applications.

You will balance cash drawers, refer financial products, and maintain compliance while working with a supportive team dedicated to community banking values.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service experience in a business setting.
• Minimum 1 year of cash-handling experience.
• Teller experience preferred (6+ months).
• Strong customer service skills, including active listening and clear communication.
• Experience recommending and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.
• Ability to work occasional weekends and extended hours.
• Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

Responsibilities

• Build Relationships: Get to know clients, understand their needs, and provide personalized service.
• Deliver Exceptional Service: Accurately process transactions while maintaining a positive and proactive approach.
• Ensure Accuracy: Process cash and check transactions with integrity and precision.
• Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like CDs and Money Market Accounts.
• Generate Leads: Identify client needs and refer them to the appropriate banking professionals.
• Ensure Accuracy: Balance cash drawer accurately and securely.
• Educate & Protect: Explain security measures, procedures, and product benefits to clients.
• Solve Problems: Handle client concerns with professionalism and find effective solutions.
• Minimize Risk: Identify and prevent fraud while ensuring compliance.
• Collaborate: Be part of a respectful, supportive team.

Skills

Customer service

Cash handling

Communication

Data entry

Phone systems

Problem solving

Fraud detection

Compliance knowledge

Education

High school diploma or equivalent

Tools

Computers

Job description

First Financial Bank is hiring a Teller/Customer Service Representative in Clinton, IN. This on-site, full-time role focuses on delivering exceptional customer service, processing transactions accurately, and helping clients with accounts and loan applications.

You will balance cash drawers, refer financial products, and maintain compliance while working with a supportive team dedicated to community banking values.