Teller/Customer Service

Space Coast Credit Union; Fort Lauderdale (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading credit union in Florida is hiring a Full-Time Teller/Customer Service representative at its Pine Island Branch. The role involves delivering exceptional member service and facilitating various banking transactions. Candidates should have a high school diploma and a strong customer service background, with a preference for bilingual applicants.

Benefits

Annual bonus available

Medical, Dental & Vision Insurance

HSA with SCCU matching contribution

Employee Assistance Program (EAP)

Paid Time Off

401(K) Pre-Tax Savings Plan with SCCU match

Tuition Reimbursement Program

Qualifications

• 6+ months prior experience in customer service and/or cash handling preferred.
• Bilingual fluency English/Spanish preferred.

Responsibilities

• Deliver exceptional member service, facilitating deposit and loan transactions.
• Assess members' needs and make appropriate referrals to SCCU products and services.
• Balance cash and monetary instruments to ensure member account integrity.

Skills

Customer Service

Bilingual (English/Spanish)

Education

High School Diploma or equivalency

Job description

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Space Coast Credit Union provided pay range

This range is provided by Space Coast Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.34/hr - $18.47/hr

Space Coast Credit Union (SCCU), the largest state charted credit union in Florida, is looking for a Full Time Teller/Customer Service to join our ONESCCU team at our Pine Island Branch. SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING!

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

SCCU Team Member Benefits

• ONESCCU annual bonus available!
• Medical, Dental & Vision Insurance
• HSA (Health Savings Account) with SCCU matching contribution
• SCCU Paid Long Term and Short Term Disability coverage
• SCCU Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
• Tuition Reimbursement Program
  
  

SCCU Team Member financial discounts & perks (save money every month!):

• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
• Fixed low rate credit card- 5.99%, if approved
• FREE Identify Theft Protection!
• No fee SCCU accounts
  
  

Teller/Customer Service Salary range

• $17.34 - $18.47 per hour
  
  

Teller/Customer Service Responsibilities

Deliver exceptional member service, facilitating various deposit and loan transactions, including new account processing and loan closing. Assess members' needs and make appropriate referrals for SCCU products and services, resolving issues promptly and accurately.

• Demonstrate effective sales and service skills by consistently meeting established goals.
• Consult with members regarding SCCU products and services, recommending additional offerings to meet their needs.
• Periodically act as floor manager, assessing walk-in members' needs and directing them to the appropriate information source to ensure maximum lobby efficiency.
• Handle new account opening transactions accurately and efficiently, including paperwork completion, verification of identification, and assistance with check orders and debit card setup.
• Close consumer loans as scheduled, effectively explaining various loan products and payment options in compliance with governmental regulations.
• Assist members with various services, such as safe deposit box access, check orders, and setting up online banking applications, to enhance quality service.
• Perform quality assurance duties for loans and new account documentation.
• Process all aspects of transactions, including deposits, withdrawals, payments, and the sale of monetary instruments, to provide complete member service.
• Balance cash, monetary instruments, and daily work accurately to ensure member account integrity.
  
  

Teller Customer Service Requirements

• 6+ months prior experience in customer service and/or cash handling preferred.
• Bilingual fluency English/Spanish preferred.
  
  

Education

High School Diploma or equivalency

Schedule

Full Time during Branch hours of operation: Monday - Friday 7:45 am - 6:15 pm Saturdays, Alternating on Rotation, 8:45 am - 1:30 pm.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Banking

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