SERVICE REPRESENTATIVE (TELLER) - CORAL GABLES

First Bank; Coral Gables (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in finance seeks a Service Representative (Teller) to handle cash transactions and provide exceptional customer service. The role requires previous cash handling experience and strong communication skills, along with the ability to collaborate effectively within a team. If you are proactive and dedicated, apply to join a dynamic environment focused on customer satisfaction.

Qualifications

• Previous cash handling experience is essential.
• Strong knowledge of Microsoft Office is required.
• Good mathematical and communication skills are necessary.

Responsibilities

• Accept cash items, deposits, and complete regulatory forms.
• Verify deposits and examine checks for endorsement.
• Provide customer service, including selling financial products.

Skills

Customer focus

Communication skills

Problem analysis and resolution

Education

Previous cash handling experience

Strong knowledge of Microsoft Office

Job description

SERVICE REPRESENTATIVE (TELLER)

Essential Functions:

1. Accept cash items, deposits, and complete regulatory forms and logs.
2. Verify amounts on deposits and examine checks for endorsement.
3. Enter deposits in depositors’ passbooks, if applicable, or issue receipts to customers.
4. Cash checks and pay out money upon verification of signatures and customer balances.
5. Place hold on accounts for uncollected funds.
6. Balance cash and ATM transactions daily. Process general ledger entries as required.
7. Order cash supply to meet daily needs, count incoming cash, and prepare cash for shipment.
8. Provide customer service, including selling domestic exchange, travelers’ checks, money orders, cashier checks, loan payments, safe deposit box payments, etc.
9. Maintain logs of official checks, night depository, etc.
10. Promote bank services and cross-sell products.
11. Solve customer problems proactively.
12. Recommend improvements to department functions to supervisors.
13. File signature cards and maintain supplies for the teller area.

Competencies:

1. Customer focus
2. Building strong relationships
3. Communication skills
4. Business acumen
5. Problem analysis and resolution
6. Ownership
7. Alignment with vision and values
8. Collaboration and teamwork

Required Education and Experience:

• Previous cash handling experience
• Strong knowledge of Microsoft Office
• Good mathematical and communication skills

Preferred Education and Experience:

• Formal training as a teller in a financial institution
• Three years of experience in a similar role or an equivalent combination

Other Duties Disclaimer:

Please note this position profile is not exhaustive. Duties, responsibilities, and activities may change at any time with or without notice.

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