Teller & Customer Experience Specialist

PNC Financial Services Group, Inc.; Leeds (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) with match

Pension & stock plan

Educational assistance

Wellness program

Paid holidays

Job summary

PNC Financial Services Group, Inc. in Leeds, AL, is seeking a Teller to deliver a personalized customer experience, educate on banking options, and promote PNC products during customer interactions.

You will handle a variety of transactions, identify opportunities, and refer to branch staff as needed while maintaining accurate records and efficiency. This in-office role emphasizes customer service, risk awareness, and the use of digital tools to assist customers in managing their finances.

Qualifications

• Candidates should have strong customer service and banking knowledge.
• Able to explain banking products and services clearly to customers.
• Willingness to learn and adapt to PNC processes and technology.

Responsibilities

• Delivers a unique customer experience by engaging customers and enhancing financial wellbeing.
• Processes a variety of customer interactions and educates on alternatives.
• Identifies banking opportunities and refers to branch staff as appropriate.
• Engages in lobby activities to connect with customers and promote PNC products.
• Maintains efficient, accurate teller and branch operations and transactions.

Skills

Client Service

Banking products

Communication skills

Problem solving

Identifying Opportunities

Digital Awareness

Accuracy and Attention to Detail

Fraud Detection and Prevention

Managing Multiple Priorities

Teamwork

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Leeds, AL, is seeking a Teller to deliver a personalized customer experience, educate on banking options, and promote PNC products during customer interactions.

You will handle a variety of transactions, identify opportunities, and refer to branch staff as needed while maintaining accurate records and efficiency. This in-office role emphasizes customer service, risk awareness, and the use of digital tools to assist customers in managing their finances.