Teller & Customer Experience Pro (Digital Banking)

First Bank and Trust Company; Lynchburg (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO – 20 days/year

11 paid holidays

Medical, dental & vision insurance

401K/ESOP

Life insurance (2x salary)

Long-term disability

Mon–Fri 8:00–6:00

Job summary

First Bank and Trust in Lynchburg, VA is seeking a Teller to provide superior customer service, handle cash transactions accurately, and promote banking products. The role emphasizes accurate cash drawers, regulatory compliance, and proactive customer support across in-person and digital channels.

The position requires a high school diploma (associate degree preferred) and 2 years of cash handling or customer service experience. Regular hours are Mon–Fri with standard banking schedules.

Qualifications

• High school diploma or equivalent.
• Associate's degree in Accounting, Business, Finance, Communications, and/or Marketing preferred.
• Two years of cash handling or customer service experience.
• Strong communications and interpersonal skills.
• Attention to detail.
• Basic computer proficiency and ability to learn banking software.

Responsibilities

• Greet and assist customers with exceptional customer service.
• Assist customers with deposits, withdrawals, transfers, and other financial transactions.
• Provide excellent customer service by addressing inquiries and resolving issues.
• Maintain and balance a cash drawer accurately.
• Promote bank products and services to meet customer needs.
• Identify customer financial needs through active listening.
• Educate customers on digital banking tools and services.
• Collaborate with team members to meet customer service and operational goals.
• Stay updated on banking regulations, product changes, and industry trends to provide accurate information.
• Ensure compliance with banking policies and regulations.
• Respond to customer inquiries in person, over the phone, or via email.

Skills

Cash handling

Customer service

Communication

Attention to detail

Basic computer skills

Education

High School diploma or equivalent

Associate's degree in Accounting/Business/Finance/Communications/Marketing (preferred)

Job description

First Bank and Trust in Lynchburg, VA is seeking a Teller to provide superior customer service, handle cash transactions accurately, and promote banking products. The role emphasizes accurate cash drawers, regulatory compliance, and proactive customer support across in-person and digital channels.

The position requires a high school diploma (associate degree preferred) and 2 years of cash handling or customer service experience. Regular hours are Mon–Fri with standard banking schedules.