CSR/Teller

Armstrong Bank; Oak Grove (AR); On-site; USD 30,000 - 36,000; Full time

Job summary

Armstrong Bank in Oak Grove, AR is seeking a friendly CSR/Teller to greet customers, process deposits and withdrawals, and help match services to customers' needs.

You will open new accounts, maintain accurate records, and balance cash drawers daily while upholding bank standards.

Strong communication and attention to detail are essential to resolve inquiries and contribute to branch profitability.

Qualifications

• High School diploma or equivalent required.
• Typically 1–2 years of related work experience.

Responsibilities

• Assist customers in person, by telephone, or electronically while meeting branch standards.
• Open new accounts, update customer files, or close accounts per policy.
• Record and verify customer transactions and resolve issues.
• Cash checks and pay out money after verification.
• Balance currency and cash drawers daily.
• Prepare bank products such as cashier's checks, money orders, and gift cards.
• Assist customers with safe deposit box entry and other duties as assigned.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Education

High School diploma or equivalent

Job description

Purpose:

While projecting a professional image; interact with new and existing customers and match services that best fit their individual needs. Maintain and service an existing client base of business. Respond to inquiries and resolve issues. Assist customers by receiving and distributing money. Identify and resolve cash balancing errors. Keep records involved in the Bank's various transactions.

CSR/Teller is authorized with an individual item limit as approved by the Board of Directors, for any item presented for cash or for deposit.

Essential Functions:

• Ensure that customers are assisted promptly in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the SMILE program.
• According to policy, open new accounts, update customer files, or close accounts.
• Meet accuracy and correctness of work standards as defined annually.
• Meet or exceed cross-sell goals annually.
• Contribute to branch deposit growth and branch profitability annual goals.
• Resolve customer complaints or ensure that the complaint is referred to the appropriate individual for resolution.
• Record detail documentation of customer interactions and transactions, complaints, and comments, as well as actions taken.
• Verify and ensure that appropriate action was taken in resolving customer problems.
• Examine documents for valid signatures and endorsements. Verify information such as dates, bank names, identification presented, and the legality of the documents.
• Cash checks and pay out money after verifying that numerical amounts agree and that accounts have sufficient funds.
• Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
• Enter customer transactions into computers to record transactions and issue computer-generated receipts.
• Accept loan payments: verify the payment amount and the current status of the loan, verify payoff amounts as required.
• Balance currency, coin, and checks in cash drawers at the end of each business day, and calculate daily transactions using computers, calculators, or adding machines.
• Count currency, coins, and checks received, by hand or using currency-counting machine.
• Order a supply of cash to meet daily needs.
• Prepare and verify various bank products such as: cashier's checks, money orders, travelers' checks and gift cards.
• Assist customers with safe deposit box entry.
• Create and submit necessary forms.
• Other duties, as assigned.

Qualifications:

• High School diploma or equivalent required
• Typically requires 1-2 years of related work experience and the knowledge, skills and ability to perform the essential requirements of the job.

Physical Requirements:

• Long periods of standing or sitting, typing and repetitive motion
• Ability to lift and carry up to 50 lbs on occasion