Teller & CSR: Build Relationships & Grow Banking Skills

First Financial Bankshares; Olney (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) match

ESOP

Paid time off

Banking Holidays

Job summary

First Financial Bank in Olney, IL is seeking a Teller/Customer Service Representative to build relationships, understand client needs, and provide personalized service as part of daily banking.

In this full-time, on-site role you will accurately process cash and check transactions, promote banking products, and refer clients to specialists. A strong service mindset, cash-handling experience, and a team-focused approach are essential for success in retail banking.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience in a business setting.
• 1 year of cash-handling experience.
• Teller experience preferred (6+ months).
• Strong customer service skills, including active listening and clear communication.
• Experience recommending and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.
• Ability to work occasional weekends and extended hours.
• Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

Responsibilities

• Build Relationships: Get to know clients, understand their needs, and provide personalized service.
• Deliver Exceptional Service: Accurately process transactions while maintaining a positive and proactive approach.
• Ensure Accuracy: Process cash and check transactions with integrity and precision.
• Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like Certificates of Deposit (CDs) and Money Market Accounts.
• Generate Leads: Identify client needs and seamlessly refer them to the appropriate banking professionals.
• Ensure Accuracy: Conduct cash and check transactions with integrity and precision when working behind the teller line.
• Educate & Protect: Clearly explain security measures, banking procedures, and product benefits to clients.
• Solve Problems: Handle client concerns with professionalism and find effective solutions.
• Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations.
• Collaborate: Be part of a respectful, supportive team that values accountability and innovation.

Skills

Customer Service

Cash Handling

Teller Experience

Active Listening

Clear Communication

Cross-Selling

Fraud Detection

Cash Drawer Balancing

Data Entry

Phone Systems

Basic Math

Education

High school diploma or equivalent

Job description

First Financial Bank in Olney, IL is seeking a Teller/Customer Service Representative to build relationships, understand client needs, and provide personalized service as part of daily banking.

In this full-time, on-site role you will accurately process cash and check transactions, promote banking products, and refer clients to specialists. A strong service mindset, cash-handling experience, and a team-focused approach are essential for success in retail banking.