Teller CSR

First Financial Bank NA; Robinson (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) match

Paid time off

Tuition assistance

Professional development programs

Job summary

First Financial Bank NA in Robinson, IL, is seeking a Teller/Customer Service Representative to build relationships with clients and provide personalized banking services. The role involves accurately processing transactions and assisting with various banking products.

Applicants should have a minimum of 1 year of customer service experience and a high school diploma. Benefits include competitive pay, medical insurance, and growth opportunities. Join a supportive team dedicated to client empowerment and community building.

Qualifications

• Minimum 1 year of customer service experience in a business setting.
• Teller experience preferred (6+ months).
• Ability to accurately balance a cash drawer.
• Proficiency with data entry.

Responsibilities

• Get to know clients and provide personalized service.
• Process cash and check transactions accurately.
• Assist with loan applications and account maintenance.
• Handle client concerns professionally.

Skills

Customer service skills

Active listening

Cash-handling experience

Clear communication

Basic math skills

Education

High school diploma or equivalent

Tools

Computers

Multi-line phone systems

Job description

Teller/Customer Service Representative (Teller/CSR)

Location: Robinson, IL (On‑Site)

Status: Full‑Time, Hourly Non‑Exempt

Responsibilities

• Build Relationships: Get to know clients, understand their needs, and provide personalized service.
• Deliver Exceptional Service: Accurately process transactions while maintaining a positive and proactive approach.
• Ensure Accuracy: Process cash and check transactions with integrity and precision.
• Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products such as Certificates of Deposit (CDs) and Money Market Accounts.
• Generate Leads: Identify client needs and seamlessly refer them to the appropriate banking professionals.
• Educate & Protect: Clearly explain security measures, banking procedures, and product benefits to clients.
• Solve Problems: Handle client concerns with professionalism and find effective solutions.
• Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations.
• Collaborate: Be part of a respectful, supportive team that values accountability and innovation.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service experience in a business setting.
• Minimum 1 year of cash‑handling experience.
• Teller experience preferred (6+ months).
• Strong customer service skills, including active listening and clear communication.
• Experience recommending and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi‑line phone systems.
• Basic math and accounting skills.
• Ability to work occasional weekends and extended hours.
• Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

Benefits

• Competitive pay & benefits: Medical, dental, vision, and employer‑paid life and disability insurance.
• Financial perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work‑life balance: Paid time off, including 11 Federal Reserve Bank holidays.
• Growth opportunities: Tuition assistance and professional development programs.
• A supportive culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

About First Financial Bank

First Financial Bank is a dynamic financial institution with over $5.5 billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states, we are committed to empowering our clients, fostering personal growth, and building community.

First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, cross‑bases issues, or any other Federal or State legally protected classes.