Teller CSR

First Financial Bank NA; Charleston (IL); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Medical, dental, vision insurance

401(k) match

Paid time off

Tuition assistance

Job summary

First Financial Bank NA in Charleston, IL is seeking a Teller/Customer Service Representative to provide personalized service and process transactions accurately. This part-time role offers opportunities for professional growth while supporting clients in their banking needs.

The ideal candidate will have experience in customer service and cash handling, with a focus on clear communication and fraud detection. Benefits include competitive pay, a supportive culture, and financial perks.

Qualifications

• Minimum 1 year of customer service experience in a business setting.
• Minimum 1 year of cash-handling experience.
• Teller experience preferred (6+ months).
• Ability to work occasional weekends and extended hours.
• Ability to remain in a stationary, standing position for up to 75% of an eight-hour workday.

Responsibilities

• Accurately process transactions while maintaining a positive approach.
• Open and maintain accounts and assist with loan applications.
• Identify and prevent fraud while ensuring compliance with banking regulations.
• Handle client concerns and find effective solutions.

Skills

Customer service skills

Cash handling

Active listening

Clear communication

Fraud detection

Basic math skills

Education

High school diploma or equivalent

Tools

Multi-line phone systems

Data entry

Job description

Teller/Customer Service Representative

Location: Charleston, IL (On‑Site)

Status: Part‑Time, Hourly Non‑Exempt

Why Join First Financial Bank?

If you’re an energetic and detail‑oriented person who enjoys helping clients, growing accounts, and handling cash transactions accurately, this role offers the opportunity to develop your banking career while supporting clients and gaining a strong foundation in retail banking.

What You’ll Do

• Build Relationships: Get to know clients, understand their needs, and provide personalized service.
• Deliver Exceptional Service: Accurately process transactions while maintaining a positive and proactive approach.
• Ensure Accuracy: Process cash and check transactions with integrity and precision.
• Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products such as Certificates of Deposit and Money Market Accounts.
• Generate Leads: Identify client needs and refer them to appropriate banking professionals.
• Educate & Protect: Clearly explain security measures, banking procedures, and product benefits to clients.
• Solve Problems: Handle client concerns with professionalism and find effective solutions.
• Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations.
• Collaborate: Work as part of a respectful, supportive team that values accountability and innovation.

What We’re Looking For

• High school diploma or equivalent.
• Minimum 1 year of customer service experience in a business setting.
• Minimum 1 year of cash‑handling experience.
• Teller experience preferred (6+ months).
• Strong customer service skills, including active listening and clear communication.
• Experience recommending and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi‑line phone systems.
• Basic math and accounting skills.
• Ability to work occasional weekends and extended hours.
• Ability to remain in a stationary, standing position for up to 75% of an eight‑hour workday.
• Ability to review information and details at close range (within a few feet).

What We Offer

• Competitive pay and benefits: Medical, dental, vision, and employer‑paid life and disability insurance.
• Financial perks: 401(k) match, Employee Stock Ownership Program, and banking benefits.
• Work‑life balance: Paid time off and 11 federal reserve bank holidays.
• Growth opportunities: Tuition assistance and professional development programs.
• A supportive culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

Who We Are

First Financial Bank is a dynamic financial institution with over $5.5 billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states, we empower our clients, foster personal growth, and build community.

Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day.

Ready to join us? Apply now and take the next step in your banking career. We review all applications and will respond promptly.

First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, cross‑basis issues, or any other Federal or State legally protected class.