Relief Teller CSR

Experience Champaign Urbana; Champaign (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) match

Paid time off

Tuition assistance

Job summary

Experience Champaign Urbana is seeking a Relief Teller/Customer Service Representative for an on-site position in Champaign, IL. The role involves providing exceptional service and support across multiple banking centers, processing cash and check transactions, and assisting clients with financial products.

Ideal candidates will have a high school diploma, strong customer service and cash-handling skills, and a positive approach to problem-solving. The position offers a comprehensive benefits package, including medical insurance, 401(k) match, and opportunities for professional growth.

Qualifications

• 6+ months of teller experience preferred.
• Minimum 1 year of customer service experience in a business setting.
• Proficiency with computers and data entry.

Responsibilities

• Provide support across locations, assisting teams when needed.
• Process transactions with accuracy and integrity.
• Handle client concerns and offer effective solutions.

Skills

Customer service skills

Cash handling experience

Active listening

Clear communication

Basic math skills

Education

High school diploma or equivalent

Job description

Relief Teller/Customer Service Representative

Location: Neil St, Champaign IL (On‑Site)

Status: Full‑Time, Hourly Non‑Exempt

What You’ll Do

• Provide Support Across Locations: Work at multiple banking centers, assisting teams where needed.
• Deliver Exceptional Service: Process transactions efficiently while maintaining a positive and proactive approach.
• Ensure Accuracy: Process cash and check transactions with integrity and precision.
• Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products such as Certificates of Deposit (CDs) and Money Market Accounts.
• Generate Leads: Identify client needs and refer them to appropriate banking professionals.
• Educate & Protect: Clearly explain security measures, banking procedures, and product benefits to clients.
• Solve Problems: Handle client concerns with professionalism and find effective solutions.
• Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations.
• Collaborate: Be part of a respectful, supportive team that values accountability and innovation.

What We’re Looking For

• High school diploma or equivalent.
• Teller experience preferred (6+ months).
• Minimum 1 year of customer service experience in a business setting.
• Minimum 1 year of cash‑handling experience.
• Strong customer service skills, including active listening and clear communication.
• Experience recommending and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi‑line phone systems.
• Basic math and accounting skills.
• Ability to work occasional weekends and extended hours.
• Ability to travel between banking centers as needed.
• Ability to remain standing for up to 75% of an 8‑hour shift.
• Ability to review information and details at close range (within a few feet).

What We Offer

• Competitive Pay & Benefits: Medical, dental, vision, and employer‑paid life and disability insurance.
• Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work‑Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
• Growth Opportunities: Tuition assistance and professional development programs.
• A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, cross‑bases issues, or any other Federal or State legally protected classes.