Teller/CSR

First Southern National Bank; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

First Southern National Bank is seeking a Teller/CSR to serve as the bank’s primary face-to-face representative, focusing on developing relationships, selling products, delivering superior customer service, and meeting performance goals.

The role requires cash handling and strong interpersonal skills, with attention to detail and basic math aptitude. A high school diploma or equivalent is required. This is a full-time, on-site position at our Virginia location.

Qualifications

• High school diploma or equivalent.
• Cash handling and customer service experience.
• Strong interpersonal communication and interaction skills.
• Organized and detail-oriented.
• Demonstrated aptitude for basic mathematical computation.
• Strong computer literacy and openness to learning new applications.

Responsibilities

• Provide full-service teller transaction processing in ordinance with company policy and standards.
• Open new deposit accounts and grow existing relationships as directed.
• Routinely listen to needs while talking with customers. Immediately offer appropriate First Southern products and services to meet those needs.
• Know the bank’s loan, deposit, and other product/service offerings and explain them to current and potential customers effectively.
• Provide timely, helpful, and accurate responses to customer requests and complaints.
• Prepare and submit timely and accurate reports as needed.
• Comply with all laws and banking regulations, as applicable.
• Other duties as assigned.

Skills

Cash handling

Customer service

Interpersonal communication

Detail oriented

Mathematical computation

Computer literacy

Education

High school diploma or equivalent

Job description

About Us

First Southern National Bank is a community and relationship-driven bank serving twelve counties throughout Central and Western KY. Our home office is based in Stanford, with a population of 3,000. Having served our customers for over 40 years, our passion for building a great company has never been stronger. We recognize that we have been given an opportunity to use our example, our influence, and our resources to help others make wise financial decisions, and our desire is to do just that.

Position Summary

The Teller/CSR position serves as the bank’s primary face-to-face representative for most customers. The main focus of this position will be developing relationships, selling products, delivering superior customer service, and pursuing all performance goals and objectives of First Southern.

Key Responsibilities

• Provide full-service teller transaction processing in ordinance with company policy and standards.
• Open new deposit accounts and grow existing relationships as directed.
• Routinely listen to needs while talking with customers. Immediately offer appropriate First Southern products and services to meet those needs.
• Know the bank’s loan, deposit, and other product/service offerings and explain them to current and potential customers effectively.
• Provide timely, helpful, and accurate responses to customer requests and complaints.
• Prepare and submit timely and accurate reports as needed.
• Comply with all laws and banking regulations, as applicable.
• Other duties as assigned.

• High school diploma or equivalent.
• Previous cash handling and customer service experience.
• Strong interpersonal communication and interaction skills.
• Organized and detail-oriented.
• Demonstrated aptitude for basic mathematical computation.
• Strong computer literacy and open to learning new applications.

Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.