Teller Senior

First Horizon Bank; Olive Branch (MS); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical with wellness incentives

Dental and vision

HSA with company match

Tuition reimbursement

401(k) with company match

Job summary

First Horizon Bank is seeking a customer-focused teller to provide accurate daily financial transaction processing in a retail banking setting. You will be the first point of contact, assist with deposits, loans, and referrals, and help maintain excellent client relationships.

The role emphasizes cash handling, adherence to audit policies, and delivering superior service while promoting bank products to customers.

Qualifications

• Must have a high school diploma or GED and 4+ years of customer service, cash handling, sales or teller experience or equivalent combination of education and experience.
• Strong cash handling and audit compliance skills.
• Ability to identify cross-sell opportunities and refer clients to the appropriate team.

Responsibilities

• Handle a cash drawer and follow audit/security policies.
• Process deposits, withdrawals, transfers and loan payments for customers.
• Process miscellaneous transactions (bonds, money orders, etc.).
• Assist in daily balancing and processing of ATM(s) transactions.
• Deliver excellent client experiences and promptly resolve issues.
• Promote bank products and refer clients to the appropriate team.

Skills

Customer service

Cash handling

Sales

Education

High school diploma or GED

Tools

Microsoft Office Suite

10-key calculator

Job description

Job Description

Location: On site at location listed in job posting.

Hours: Monday - Thursday 9:00AM-5:00PM and Friday 8:30AM-615PM, Rotating Saturdays 9AM-1:15PM

Summary

Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the client, may have responsibility for recommending bank products or referring clients to other areas of the Bank. Develop and retain long‑term and profitable client relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral based leads, prospecting lists or self‑sourcing. Monitors and maintains control of cash.

Essential Duties And Responsibilities

Operational efficiency

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM(s), including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Client Experience

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Ensure an excellent overall client experience by assisting clients with select service needs.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web‑based learning.

Sales and service

• Identify cross selling opportunities and refer clients/prospects to the appropriate team.
• Promote bank products and services to further enhance client relationships.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
• Perform all other job related duties as assigned

Supervisory Responsibilities

No supervisory responsibilities

Qualifications

• High school diploma or GED required. 4+ years of customer service, cash handling, sales or teller experience required or equivalent combination of education and experience.

Computer And Office Equipment Skills

• Microsoft Office Suite
• In addition, 10‑key calculator; coin counter

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.