Customer Service Representative

First Financial Bank NA; Rockville (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

First Financial Bank NA is seeking a Customer Service Representative to engage clients, educate on banking products, and deliver outstanding service on-site in Rockville, IN. The role involves opening accounts, guiding loan applications, and assisting customers with CDs and money market accounts.

The position requires at least 1 year in customer service and cash handling, with teller experience preferred. Strong communication, computer skills, and math abilities are essential for accuracy and

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service experience in a business setting.
• Minimum 1 year of cash-handling experience.
• Teller experience preferred (6+ months).
• Familiarity with consumer lending products.
• Strong customer service skills, including active listening and clear communication.
• Experience recommending, selling, and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to work occasional weekends and extended hours.

Responsibilities

• Build Relationships: Get to know clients, understand their needs, and offer tailored financial solutions.
• Deliver Exceptional Service: Anticipate and meet client needs with a positive and proactive approach.
• Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like CDs and Money Market Accounts.
• Generate Leads: Identify client needs and connect them with the right financial resources.
• Assist with Loan Applications: Guide clients through the consumer loan initiation process smoothly and efficiently.
• Ensure Accuracy: Conduct cash and check transactions with integrity and precision when working behind the teller line.
• Educate & Protect: Clearly explain product benefits, compliance essentials, and security measures.
• Solve Problems: Address client concerns with professionalism and poise, even in stressful situations.
• Minimize Risk: Safeguard clients against fraud and ensure compliance with banking regulations.
• Collaborate: Be part of a dynamic, respectful, and supportive team. Join us and be a vital part of a trusted financial institution!

Skills

Customer service

Cash handling

Teller experience

Active listening

Clear communication

Computer skills

Data entry

Phone systems

Basic math

Education

High school diploma

Tools

POS system

Job description

Why Join First Financial Bank?

If you’re an energetic “people person” who enjoys interacting with clients, educating others about financial products, and providing excellent service, our Customer Service Representative role could be the perfect fit! This is an opportunity to grow your banking career while collaborating with teams across the bank and building a strong foundation in retail banking and consumer lending.

Location: Rockville, IN (On-Site)

Status: Full-Time, Hourly Non-Exempt

What You’ll Do

• Build Relationships: Get to know clients, understand their needs, and offer tailored financial solutions.
• Deliver Exceptional Service: Anticipate and meet client needs with a positive and proactive approach.
• Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like Certificates of Deposit (CDs) and Money Market Accounts.
• Generate Leads: Identify client needs and connect them with the right financial resources.
• Assist with Loan Applications: Guide clients through the consumer loan initiation process smoothly and efficiently.
• Ensure Accuracy: Conduct cash and check transactions with integrity and precision when working behind the teller line.
• Educate & Protect: Clearly explain product benefits, compliance essentials, and security measures.
• Solve Problems: Address client concerns with professionalism and poise, even in stressful situations.
• Minimize Risk: Safeguard clients against fraud and ensure compliance with banking regulations.
• Collaborate: Be part of a dynamic, respectful, and supportive team. Join us and be a vital part of a trusted financial institution!

What We’re Looking For

• High school diploma or equivalent.
• Minimum 1 year of customer service experience in a business setting.
• Minimum 1 year of cash-handling experience.
• Teller experience preferred (6+ months).
• Familiarity with consumer lending products.
• Strong customer service skills, including active listening and clear communication.
• Experience recommending, selling, and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to work occasional weekends and extended hours.

What We Offer

• Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
• Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
• Growth Opportunities: Tuition assistance and professional development programs.
• A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

Who We Are

First Financial Bank is a dynamic financial institution with over $5.5 billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states, we are committed to empowering our clients, fostering personal growth, and building community.

Joining First Financial means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future!

First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, cross-bases issues, or any other Federal or State legally protected classes.