Teller: Cash Handling & Digital Banking

FirstBank; Blacksburg (VA); On-site; USD 21,000 - 24,000; Full time

Job summary

First Bank and Trust in Blacksburg, VA is seeking a Teller to support the New River Valley region. You will handle deposits, withdrawals, and other transactions while delivering excellent customer service.

The role emphasizes promoting bank products and maintaining accuracy in cash handling. Qualifications include a high school diploma, cash handling or customer service experience, and strong communication skills.

Qualifications

• High school diploma or equivalent.
• Associate's degree in Accounting, Business, Finance, Communications, or Marketing preferred.
• Two years of cash handling or customer service experience.
• Strong communications and interpersonal skills.
• Basic computer proficiency and ability to learn banking software.

Responsibilities

• Greet and assist customers with exceptional service.
• Assist customers with deposits, withdrawals, transfers, and other transactions.
• Provide excellent service by addressing inquiries and resolving issues.
• Maintain and balance a cash drawer accurately.
• Promote bank products and services to meet customer needs.
• Identify customer financial needs through active listening.
• Educate customers on digital banking tools and services.
• Collaborate with team to meet service and operational goals.
• Stay updated on banking regulations and product changes.
• Ensure compliance with banking policies and regulations.
• Respond to inquiries in person, over the phone, or by email.

Skills

Customer service

Cash handling

Interpersonal skills

Banking software

Education

High school diploma

Associate's degree ( Accounting / Business / Finance / Communications / Marketing )

Tools

Banking software

Job description

First Bank and Trust in Blacksburg, VA is seeking a Teller to support the New River Valley region. You will handle deposits, withdrawals, and other transactions while delivering excellent customer service.

The role emphasizes promoting bank products and maintaining accuracy in cash handling. Qualifications include a high school diploma, cash handling or customer service experience, and strong communication skills.