Teller (Cantonese or Mandarin Fluent)

Maspeth Federal Savings; New York (NY); On-site; USD 30,000 - 45,000; Part time

Job summary

Maspeth Federal Savings is looking for a part-time/full-time teller in New York, NY. Responsibilities include processing transactions, maintaining cash drawers, and providing excellent customer service. Candidates must be fluent in Cantonese and/or Mandarin. This role requires strong communication and mathematical skills, as well as the ability to work efficiently under pressure. The position offers opportunities for professional growth within a friendly working environment.

Qualifications

• Fluency in reading and writing Cantonese and/or Mandarin is required.
• Must have excellent customer service and communication skills.
• Detail-oriented with a high degree of accuracy.

Responsibilities

• Process on-line and off-line transactions for customers.
• Accept deposits, loan payments, and withdrawals.
• Maintain and balance cash drawer as per bank procedures.
• Promote the bank’s products and services.

Skills

Fluent in Cantonese and/or Mandarin

Excellent customer service skills

Mathematical skills

Strong communication skills

Detail oriented

Ability to work under pressure

Job description

REQUIRED: Applicants must be fluent in reading and writing Cantonese and/or Mandarin

Job Description

It is the responsibility of the teller to courteously, expeditiously and accurately process on-line and off-line transactions for all types of accounts and services for the customers.

Primary Responsibilities

• Accept retail and/or small business deposits, loan payments, process checking and savings account withdrawals
• Maintain an adequate cash drawer at all times; this includes requisitioning cash when needed and signing back excess cash and mutilated currency
• Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks
• Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line
• Providing additional products including Bank Checks, Personal Money Orders and Gift Cards
• May be responsible for bank opening and/or closing
• Maintains the highest level of confidentiality with all information obtained
• Promotes the bank’s products and services
• Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers
• Comply with all department and company policies, procedures and regulations
• Other duties as assigned
• Part time tellers are required to work every Saturday. Full time tellers are required to work rotational Saturdays

Desired Skills & Experience

• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees
• Mathematical skills
• Strong communication & organizational skills
• Detail oriented, high degree of accuracy
• Competence with computers, telephone, calculator
• Ability to work in a fast-paced environment & under pressure as needed