Relationship Banker I (PT)

Cathay Bank; New York (NY); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

FSA

HSA

401(k) plan

Job summary

Cathay Bank is seeking a Teller to handle transactions, cross-sell bank products, and resolve customer service issues in New York. You will open accounts, refer customers to other areas, and follow bank regulations to minimize risk.

The role requires a college degree in a related field, 6–12 months of cash handling or customer service experience, and strong communication skills. Bilingual English/Chinese preferred; commuting may be required.

Qualifications

• College degree in business, accounting, finance, or related work experience.
• 6–12 months of cash handling, customer service in a retail environment, or sales experience.
• Desire to learn the banking industry, help others, and work in a professional environment.
• Detail‑oriented and organized with good note‑taking and follow‑up skills.
• Good oral and written communication skills – can write clear messages, initiate conversations, and talk to customers about products and services.
• Good listening and interpersonal skills – can listen without interrupting, seek clarification, respond professionally, and keep emotions under control in difficult situations.
• Ability to work independently and as part of a team.
• Bilingual English/Chinese (Mandarin or Cantonese) preferred.
• Able and willing to commute as required for business needs.

Responsibilities

• Perform deposits and withdrawal transactions.
• Reconcile and balance teller cash drawer.
• Process outgoing wires.
• Process Safe Deposit box functions.
• Assist customers with problem resolution.
• Assist in ATM balancing.
• Report fraudulent or suspicious activities (BSA, CTRs or MIRs).
• Perform new account opening procedures and respond to inquiries.
• Provide financial solutions and referrals as needed.
• Maintain confidentiality of customer information.

Skills

Cash handling

Customer service

Bilingual English/Chinese

Typing / data entry

Microsoft Office

Education

College degree in business, accounting, finance, or related work experience

Tools

Banking software

10-key

Microsoft Word/Excel/PowerPoint/Outlook

Job description

People Drive Our Success

We are looking for a Teller to handle transactions, provide operational support, cross‑sell bank products and services, and resolve customer service issues. The teller will process transactions accurately and efficiently while delivering an overall professional and exceptional customer experience. This role also includes opening accounts and referring customers to other areas of the bank as needed, and following regulations and bank security procedures to protect customers and minimize risk.

Essential Functions

Operations

• Perform deposits and withdrawal transactions.
• Reconcile and balance teller cash drawer.
• Process outgoing wires.
• Perform essential functions of Safe Deposit box (e.g. entry, opening, maintenance).
• Assist customers with problem resolution.
• Assist in ATM balancing.
• Detect and report fraudulent or suspicious activities by completing BSA reporting as required, Currency Transactions Reports or Monetary Instrument Reports.

New Accounts

• Perform all aspects of new account opening procedures for all bank products and services.
• Answer customer inquiries, make appropriate financial solutions and recommendations, and assist with problem resolution.
• Perform customer service functions such as check orders, change of address, return mail processing, supersede signature cards, and other account maintenance changes.
• Maintain confidentiality of customer information as well as Bank proprietary information.

Sales & Service

• Identify sales opportunities to cross‑sell bank products and services to meet customers’ financial goals.
• Provide quality personalized customer service, maintain frequent customer contact to expand relationships and ensure customer retention.
• Maintain open communication with Bank business partners and make referrals as appropriate (e.g. Financial Advisors, Mortgage Loan Originators, Commercial Lenders).
• Proactively support branch new business promotions.

Qualifications

• College degree in business, accounting, finance, or related work experience.
• 6–12 months of cash handling, customer service in a retail environment, or sales experience. Banking experience is a plus.
• Desire to learn the banking industry, help others, and work in a professional environment.
• PC literate and typing proficient. Previous experience with data entry, 10‑key, banking software, and Microsoft Word, Excel, PowerPoint, and Outlook is a plus.
• Detail‑oriented and organized with good note‑taking and follow‑up skills.
• Good oral and written communication skills – can write clear messages, initiate conversations, and talk to customers about products and services.
• Good listening and interpersonal skills – can listen without interrupting, seek clarification, respond professionally, and keep emotions under control in difficult situations.
• Ability to work independently and as part of a team.
• Ability to give and receive feedback to improve skills and job knowledge.
• Can maintain good attendance and arrive consistently at scheduled start time.
• Bilingual English/Chinese (Mandarin or Cantonese) preferred.
• Able and willing to commute as required for business needs.

Other Details

$19.00 – $23.00 per hour
Pay determined based on job‑related knowledge, skills, experience, and location.
This position may be eligible for incentive compensation.

Benefits

Cathay Bank offers a full‑time benefits package that includes medical, dental, vision, life, long‑term disability, FSA, HSA, voluntary coverages, and a 401(k) plan.

EEO Statement

Cathay Bank is an Equal Opportunity and affirmative action employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision‑making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

Privacy and Accessibility

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review the California Job Applicant Privacy Policy.

Cathay Bank endeavors to make www.cathaybank.com accessible to all users. For assistance with accessibility or the application process, please contact Mickey Hsu, FVP, Employee Relations Manager, at (626) 582‑7370 or [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.