Client-Focused Bank Teller

State Bank Of Waterloo; Waterloo (IL); On-site; USD 20,664 - 27,552; Part time

Job summary

The State Bank Of Waterloo is hiring a part-time Customer Service Representative in Waterloo, Illinois. The position requires excellent customer service abilities, effective communication, and the capacity to work in a fast-paced environment. Responsibilities include handling various banking transactions, assisting customers, and ensuring adherence to bank procedures.

Qualifications include a High School Diploma or GED, and previous teller experience is preferred, though not mandatory. The role contains no direct supervisory duties and reports to the Branch Manager.

Qualifications

• Strong communication and organizational skills are essential.
• Demonstrated analytical and decision-making skills required.
• Competence in using personal computer systems and email is necessary.

Responsibilities

• Provide excellent customer service and attend to inquiries.
• Assist customers with banking transactions and requests.
• Balance cash drawer according to bank procedures.

Skills

Strong communication skills

Organizational skills

Analytical skills

Problem-solving skills

Education

High School Diploma or GED

Tools

Windows-based software applications

Internet applications

Job description

Join our team and build a rewarding career in the financial services industry.

Customer Service Representative

Customer Service Representatives are responsible for excellent customer service, attentiveness, information retention, strong communication and organizational skills. CSR’s must also have the ability to work in a fast-paced environment and under pressure, as needed, with a high degree of accuracy. Work is expected to be done according to established work flow, procedures, and regulations.

Division / Department:Deposit
Location: Wedge Branch - Waterloo, IL
Reports to: Branch Manager

Level/Grade: Staff
Type of Position: Part-time
Hours per week: ≥ 30

Position Requirements

• Accept personal and/or commercial deposits, loan payments, cashing checks, processing checking and saving withdrawals.
• Record night and mail deposits.
• Provide products including Personal Money Orders, Cashier’s Checks and Bank Drafts.
• Process credit card/unemployment card cash advances.
• Prepare currency transaction reports and perform other BSA-related responsibilites.
• Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary.
• Balance cash drawer in accordance with State Bank procedures and regulations.
• Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line.
• Assist customers in accessing safe deposit boxes.
• Complete special requests such as closing accounts, taking check orders, providing special account statements, performing customers requested research.
• Assist customers with access to their online banking accounts.
• Balance the ATM when duty is assigned.
• Promote the bank’s products and services.
• Answer phones in a timely manner.
• Run work through the Carlar machine.
• Know when and what type of holds need to be applied (notify full time CRS to pull form), be able to explain hold to customer.
• Prepare stop payments to checks/EFTs.
• Sell state license plate renewal stickers.
• Prepare teller area, through light cleaning and stocking
• Maintain the highest level of confidentiality with all information obtained.
• Complies with bank operations and security procedures by participating in dual-control functions.
• Represents State Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.
• Follow BSA policies and procedures as applicable to job functions.
• May perform other duties as assigned.

Job Qualifications

• High School Diploma or GED.
• Previous teller experience preferred but not required.
• Demonstrated analytical, decision-making, and effective problem solving skills.
• Must be competent in the use of personal computer systems, internet applications and electronic mail, and various windows based software applications.
• Honor State Bank philosophies, policies and expectations regarding core values, customer service, human resource policies and code of conduct and ethics.

Physical Requirements

• Reading and computer use is expected more than 50% of the time. Receiving detailed information verbally, in person and by telephone is essential.
• Physical and mental ability to perform the essential functions of the job as listed.
• Able to regularly stand or sit for prolonged periods of time.
• Able to verbally communicate effectively with others.
• Regular attendance is necessary and essential to this position.

This position will have no direct supervisory duties. This position reports directly to the Branch Manager.