Teller

WaterStone Bank; West Allis (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading bank is seeking a Teller responsible for processing deposit and loan transactions while providing exceptional customer service. The role involves maintaining customer relationships and promoting bank products. Ideal candidates will have cash handling experience and a commitment to customer satisfaction.

Qualifications

• 6 months of cash handling and/or customer service experience required.
• 2-4 years of cash handling and/or customer service experience preferred.

Responsibilities

• Process customer transactions with integrity and accuracy.
• Support sales by identifying customer needs and promoting offers.
• Build customer relationships for an unparalleled banking experience.

Skills

Customer Service

Cash Handling

Education

High School diploma or GED

Job description

West Allis-Greenfield Ave
West Allis, WI 53214, USA

Description

This position is responsible for accurately processing deposit account and loan transactions while adhering to all policies and procedures. The Teller will support the sales process by maintaining customer relationships through providing superior customer service and referring bank products and services when beneficial and appropriate.

Duties and Responsibilities

• Effectively process customer transactions with a high level of integrity, accuracy, and knowledge.
• Support the sales process by identifying customer needs, promoting current promotional offers, and referring customers to Bankers and other lines of business (e.g., WIS and WMC) for further assistance with bank products and services.
• Maintain knowledge of WSB’s core processing system, products, services, policies, procedures, and regulatory requirements governing retail deposit accounts.
• Build and strengthen customer relationships by providing an unparalleled banking experience as outlined in WSB’s Mission.
• Answer customer questions and resolve related account issues, including via phone and in person.
• Stay informed about industry trends, standards, and external factors affecting the bank.
• Recommend reasonable changes to policies, procedures, and products.
• Operate in full compliance with internal policies, procedures, and applicable regulations/laws.
• Perform other duties as assigned.

Qualifications

Experience

• Required – 6 months of cash handling and/or customer service experience.
• Preferred – 2-4 years of cash handling and/or customer service experience.

Education

• Required – High School diploma or GED.
• Additional education and/or experience: Co-op participation; previous cash handling and retail experience.

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest.
• Team Player: Works well as a member of a group.
• Dedicated: Devoted to a task or purpose with loyalty or integrity.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.