Teller

Central Bank; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Bank of the Ozarks seeks a friendly teller to deliver superior service while handling deposits, withdrawals and payments. You will greet customers, maintain accounts and cross-sell suitable products alongside adherence to banking policies and BSA regulatory requirements.

The ideal candidate excells in cash handling, accuracy, and customer-focused communication, with the ability to work as part of a team and adapt to daily branch operations.

Qualifications

• Strong customer service and communication skills.
• Accurate cash handling and balancing abilities.
• Knowledge of banking products and cross-selling practices.

Responsibilities

• Provide daily deposit services including deposits, withdrawals, loan payments and checks.
• Maintain cash drawer within prescribed limits and handle vault cash as needed.
• Accurately count, receive and disburse cash and manage miscounts or variances.
• Verify and balance cash drawer daily; maintain over/short records and address variances.
• Prepare documents for BSA compliance and obtain required customer information.
• Maintain knowledge of banking regulations and ensure day-to-day compliance.

Skills

Customer service

Cash handling

Cross-selling

Regulatory compliance

Teamwork

Banking procedures

Job description

Provides a variety of teller and savings/checking account services such as handling deposits, withdrawals, payments, greeting customers and maintaining accounts. Operates a variety of office equipment. Explores customer needs and cross-sells services that are in the best interest of the customer. Makes appropriate referrals to other business units for traditional and non-traditional banking products and services. Provides superior service to customers. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.

Essential Duties And Responsibilities

• Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters.
• Maintain cash drawer within prescribed limits. Purchase from and sell money to vault as needed.
• Accurately count, receive and disburse cash and accurately handle mutilated and bait currency.
• Verify and balance assigned cash drawer daily. Maintain cash over and short record. Assist in identifying cash offages. Maintain cash drawer variances within Central Bank of the Ozarks guidelines.
• Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement. Includes obtaining appropriate documentation from customers and non-customers.
• Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
• Acquire and maintain thorough understanding of security procedures; practice established procedures. Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures.
• Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly.
• Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to our customers, and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy. Look for creative ways to make customers feel appreciated and special.
• Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer.
• Actively participate in sales program; attend appropriate sales training; utilize sales program initiatives; work with manager to set sales goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services.
• Participate in sales programs to generate new customers and expand relationships with existing customers.
• Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements.
• Acquire and maintain knowledge of all bank products and services.
• Complete or attend all required training.

Additional Duties And Responsibilities

• Assist others in the department/facility as needed and/or directed.
• May be assigned vault and/or ATM balancing responsibilities.
• May be assigned new account responsibilities.

May Be Assigned Other Duties And Responsibilities

• May be assigned work or training at other assigned locations.