Teller

Central Bank; Laurie (MO); On-site; USD 19,000 - 25,000; Part time

Job summary

Central Bank in Missouri is seeking a part-time teller to provide teller and savings/checking services, handle deposits, withdrawals, and payments, and greet customers.

You will cross-sell bank products, maintain cash drawers, balance at end of shift, and ensure compliance with BSA and other regulations.

This role emphasizes exceptional customer service, compliance, and teamwork in a busy retail banking environment.

Qualifications

• Experience in teller operations and cash handling.
• Ability to handle deposits, withdrawals and payments.
• Strong customer service and communication skills.
• Knowledge of Bank Secrecy Act and related regulations.
• Ability to balance cash drawer and maintain records.

Responsibilities

• Provide teller and savings/checking services and greet customers.
• Assist customers and identify banking needs; cross-sell products.
• Balance cash drawer daily and maintain accurate records.
• Maintain security procedures and comply with regulatory requirements.
• Follow bank policies and maintain professional, courteous service.

Skills

Customer service

Cash handling

Cross-selling

Attention to detail

Teamwork

Job description

Work as scheduled approximately 30 hours per week, Monday through Friday, including every Saturday. Lake Season hours will increase to nearly 40 hours with less hours in "off" season for an average 25 hours throughout the year.

Provides a variety of teller and savings/checking account services such as handling deposits, withdrawals, payments, greeting customers and maintaining accounts. Explores customer needs and cross-sells services that are in the best interest of the customer. Makes appropriate referrals to other departments. Provides superior service to customers. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.

Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters.

Maintain cash drawer within prescribed limits. Purchase from and sell money to vault as needed.

Accurately count, receive and disburse cash.

Verify and balance assigned cash drawer daily. Maintain cash over and short record. Assist in identifying cash offages. Maintain cash drawer variances within Central Bank guidelines.

Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement. Includes obtaining appropriate documentation from customers and non-customers.

Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.

Acquire and maintain thorough understanding of security procedures; practice established procedures. Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures.

Maintain neat and orderly work area and ensure that all cash, negotiable and confidential records are secured and/or disposed of properly.

Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to our customers, and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy. Look for creative ways to make customers feel appreciated and special.

Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer.

Actively participate in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives; work with manager to set STEP goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services.

Acquire and maintain knowledge of all bank products and services. Attend all required training.

Assist others in the department/facility as needed and/or directed. May be assigned vault and/or ATM balancing responsibilities or others.