Teller

Central Bancompany; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Bancompany is seeking a Teller to provide friendly, professional service and maintain customer accounts. You will handle deposits, withdrawals, and payments while representing the bank in a positive way.

The position involves checking transactions, assisting customers, and supporting branch sales goals. Strong math, typing, and communication skills are essential in a fast-paced environment.

Qualifications

• Cash handling and/or customer service experience preferred.
• Basic math, PC and typing skills, and ability to count U.S. currency.
• Basic 10-key skills; typing 25 wpm.
• Attention to detail and high accuracy.

Responsibilities

• Process financial transactions accurately and timely via lobby, drive-thru, night-drop, mail, or ATM.
• Balance daily work and assigned cash drawer; research differences as needed.
• Listen to customers and communicate positively; uphold Legendary Service Standards.
• Recognize needs and cross-sell bank products/services; refer to other lines of business.
• Perform teller functions per bank policies, procedures and regulations.
• Other duties as assigned.

Skills

Cash handling

Customer service

English proficiency

Basic math

Typing

Attention to detail

Communication skills

Sales/referrals

Education

High school Diploma or GED

Job description

Description

POSITION SUMMARY:

The Teller works in a fast-paced, fun environment with opportunities for advancement. Tellers provide a variety of teller account services such as handling deposits, withdrawals, payments, greeting customers and maintaining accounts. The candidate should provide a professional image and be the face and voice of our company. This is a great opportunity for the right candidate to work in a relationship business; get to know customers and genuinely care about their financial well-being by providing solutions to meet their needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Process financial transactions accurately and timely in a friendly and professional manner. The variety of transactions may be completed via the lobby, drive-thru, night-drop, mail, or ATM.

Balance daily work and assigned cash drawer, and research differences where applicable.

Actively listen to our customers, and communicate in a friendly, positive manner always, even in difficult situations. Demonstrate quality customer service by incorporating the Legendary Service Standards.

Recognize and interpret customer needs and cross-sell bank products/services ensuring recommendations are customer centric to meet the needs of the customer. Make referrals to other lines of business for traditional and non-traditional products and services. Actively participate in the branch sales program and goal achievement.

Perform teller functions in accordance with established bank policies, procedures, and regulations.

Other duties as assigned.

Qualifications

• High school Diploma or GED Certificate
• Cash handling and/or customer service experience preferred
• Basic math skills, PC and typing skills, and the ability to count U.S. currency required
• Basic 10-key skills. Typing 25 wpm.
• Attention to detail and high degree of accuracy required
• Ability to maintain regular and punctual attendance
• Ability to read, write, and speak English. Effective oral and written communication skills
• Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner
• Look for sales and referral opportunities in a "needs based" selling environment
• Must possess good judgment skills and the ability to handle confidential information
• Ability to work quickly and accurately, to analyze information and make decisions
• Willingness to assume additional responsibilities/duties/projects as they arise
• Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, voice mail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form