Teller

FirstBank; Oakland (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

FirstBank is looking for a Teller to join their team in Oakland, Tennessee. In this role, you will serve as the first contact for customers, providing excellent service and assisting with various banking transactions. Key responsibilities include maintaining security and accuracy of cash drawer, addressing customer inquiries, and promoting bank products.

The ideal candidate will have a high school diploma, basic computer and math skills, and less than two years of experience. This is a fantastic opportunity to build a career in banking with FirstBank.

Qualifications

• Must have basic computer and math skills.
• High school diploma or equivalent required.
• Less than two years of experience.

Responsibilities

• Assist customers with transactional needs like account balances and transaction history.
• Maintain cash drawer security and daily balance.
• Educate customers on bank products and services.
• Refer customers to appropriate bank partners for service opportunities.

Skills

Basic computer skills

Basic math skills

Education

High school diploma or equivalent

Job description

Overview

Position Summary The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with bank policies and procedures, assisting with customer inquiries, and recognizing/referring cross-sell opportunities as appropriate.

Responsibilities

• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Maintain daily operational standards, including cash drawer security, daily balance of cash drawer, item capture procedures, counterfeit currency identification, count and roll coins, balance ATM, adequate supplies in teller station, etc.
• Demonstrate knowledge of available products and services, and educate customers on emerging bank technology and digital solutions such as mobile, online, ATM and other offerings.
• Recognize customer needs and refer customers to appropriate bank partner(s) for cross-sell or service opportunities.
• Protect the bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines, including currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc.
• Provide consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Practice safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures and risk management policies; adhere to security protocols for robbery, fraud, opening/closing process, cash controls, teller procedures, etc.
• Regular and reliable attendance.
• Perform other duties as assigned.

Additional Information

• Position serves both internal co-workers and external customers.
• Access to and/or work with sensitive and/or confidential information.
• Exhibit a foundational understanding of banking industry regulatory compliance including FirstBank-specific policies and procedures, applying knowledge and best practices as appropriate.

Qualifications

• Basic computer and math skills required

Education

• High school diploma or the equivalent required

Experience

• Less than two years

Certifications and Licenses

• Must be bonded within first six months of employment.

FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.