Teller (Float)

FirstBank; Lexington (TN); On-site; USD 19,000 - 23,000; Full time

Job summary

FirstBank is seeking a Teller to be the first point of contact for customers, handling transactions per bank policies and assisting with inquiries. The role includes educating customers on digital banking and referring cross-sell opportunities.

Requirements include basic computer and math skills, a high school diploma or equivalent, and less than two years of experience. The position emphasizes security, accuracy, and reliable attendance.

Qualifications

• Basic computer and math skills required.
• Education: High school diploma or the equivalent.
• Experience: Less than two years.

Responsibilities

• Assist customers with transactional needs according to established guidelines and service standards.
• Maintain cash drawer security and accuracy, including balancing the cash drawer and ATM as needed.
• Educate customers on bank products and digital solutions (mobile, online, ATM).
• Recognize customer needs and refer to bank partners for cross-sell or services.
• Follow bank procedures and confidentiality guidelines; adhere to regulatory and security protocols.
• Provide consistent, distinctive service and uphold bank brand experience.
• Attend to duties reliably and perform other tasks as assigned.

Skills

Basic computer skills

Basic math skills

Education

High school diploma or equivalent

Job description

Position Summary

The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with bank policies and procedures, assisting with customer inquiries, and recognizing/referring cross-sell opportunities as appropriate.

Essential Duties and Responsibilities:

• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Maintain daily operational standards, including but not limited to cash drawer security, daily balance of cash drawer, item capture procedures, counterfeit currency identification, count and roll coins, balance ATM, adequate supplies in teller station, etc.
• Demonstrate knowledge of available products and services, and educate customers, as appropriate, on emerging bank technology and digital solutions such as mobile, online, ATM and other offerings.
• Recognize customer needs and refer customers to appropriate bank partner(s) for crosssell or service opportunities.
• Protect the bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc.
• Provide consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Practice safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures and risk management policies; adhere to security protocols for robbery, fraud, opening/closing process, cash controls, teller procedures, etc.
• Regular and reliable attendance.
• Perform other duties as assigned.

Additional Information:

• Position serves both internal co-workers and external customers.
• Access to and/or work with sensitive and/or confidential information.
• Exhibit a foundational understanding of banking industry regulatory compliance including FirstBank-specific policies and procedures, applying knowledge and best practices as appropriate.

Qualifications:

• Basic computer and math skills required

Education

• High school diploma or the equivalent required

Experience

• Less than two years

Certifications and Licenses

• Must be bonded within first six months of employment.